Field Service Tech III (Windows/ Doors) Pensacola, FL

MITER Brands•Remote EEs - FL, FL

2d•$29 - $37•Onsite

About The Position

The Field Service Technician serves as a technical expert in the field, diagnosing and resolving window and door product issues while providing a high-quality customer experience. The role independently handles service calls, repairs, adjustments, and product evaluations with minimal supervision in residential, commercial, and construction settings. The territory includes Florida, Alabama, North and South Carolina, and areas near the Georgia border, with consistent travel. The position is based at 3359 Copter Rd. in Pensacola, Florida, and includes two to three weeks of paid training in Venice, Florida. The schedule is Monday through Friday, 7:30 a.m. to 4 p.m., with mandatory overtime as needed. Compensation is $29–$37 per hour, depending on experience. The technician regularly interacts with customers and internal teams, documents work using mobile devices and service software, and works indoors and outdoors, including in active construction environments. The job requires lifting and carrying materials and equipment up to 75 pounds, frequent standing, walking, bending, kneeling, climbing, and reaching, and comfort working at heights and using ladders. MITER Brands describes its benefits as supporting employees’ health, wealth, and wellness, and offers opportunities for career growth, advancement, and professional development.

Requirements

At least five years of hands-on window and door installation, service, or repair experience.
Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
Ability to independently diagnose and resolve window and door-related issues.
Strong mechanical aptitude and troubleshooting skills.
Ability to safely use hand tools and power tools.
Customer service experience and strong interpersonal skills.
Basic computer proficiency, including Microsoft Outlook and Windows applications.
Ability to use mobile devices and service software for documentation and reporting.
Ability to work independently with minimal supervision and in a team environment.
Valid driver's license and a clean driving record in accordance with company policy.
Ability to read and interpret technical instructions, specifications, work orders, and repair documentation.
Ability to read a tape measure and perform basic mathematical calculations.
Strong organizational skills, attention to detail, and ability to prioritize multiple service calls.
Dependable, self-motivated, and safety-focused.
Ability to lift, carry, push, and pull materials, tools, doors, windows, and equipment up to 75 pounds.
Ability to frequently stand, walk, bend, kneel, climb, and reach throughout the workday.
Ability to work indoors and outdoors in varying weather conditions.
Comfort with heights and use of ladders.
Ability to travel consistently within the assigned regional territory and attend two to three weeks of paid training in Venice, Florida.
Availability for mandatory overtime as needed.

Nice To Haves

Experience working directly with homeowners, builders, and contractors.
Knowledge of impact-resistant and hurricane-rated window and door products.
Bilingual English/Spanish skills.
Aerial Lift Certification or ability to obtain certification within six months of hire.

Responsibilities

Represent PGT and MITER Brands professionally during customer interactions.
Communicate with homeowners, builders, distributors, contractors, and other customers about service concerns.
Independently diagnose, troubleshoot, and repair window and door products in residential and commercial settings.
Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
Identify the root causes of product concerns and recommend corrective actions.
Safely operate hand tools, power tools, and service equipment.
Document service calls, observations, repairs, and outcomes using mobile devices such as iPads or laptops.
Submit accurate and timely service reports through company service software.
Leave customers’ homes and job sites clean and in their original condition after service work.
Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
Maintain proper inventory levels in service vehicles and warehouse locations.
Inspect incoming parts for quality compliance and report non-conforming materials.
Support warehouse organization and assist with unloading deliveries as needed.
Maintain a clean, safe, and properly functioning service vehicle.
Mentor and assist less experienced technicians as needed.
Follow company safety policies and procedures.