Field Service Tech III (Windows/ Doors) Pensacola, FL

PGT Industries•Tallahassee, FL

1d•$29 - $37•Onsite

About The Position

The Field Service Technician services a regional territory and diagnoses, troubleshoots, evaluates, and repairs window and door products while delivering a high-quality customer experience. The role independently performs service calls, adjustments, replacements, repairs, and product evaluations with minimal supervision in residential, commercial, and construction settings. The position is based in Pensacola, Florida, and serves Florida, Alabama, North and South Carolina, and areas near the Georgia border, with consistent travel. Training includes 2–3 weeks in Venice, Florida. The technician represents PGT and MITER Brands during customer interactions, communicates with homeowners and industry customers, documents work using mobile devices and company service software, manages parts and inventory, supports warehouse operations, maintains a service vehicle, and follows company safety procedures. The role may include mentoring less experienced technicians. The schedule is Monday through Friday, 7:30 a.m. to 4 p.m., plus overtime. Mandatory overtime may be required to support customer and business needs. Compensation is $29–$37 per hour, depending on experience.

Requirements

At least 5 years of hands-on window and door installation, service, or repair experience.
Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
Demonstrated ability to independently diagnose and resolve window and door-related issues.
Strong mechanical aptitude and troubleshooting skills.
Ability to safely use hand tools and power tools.
Customer service experience and strong interpersonal skills.
Basic computer proficiency, including Microsoft Outlook and Windows applications.
Ability to use mobile devices and service software for documentation and reporting.
Ability to work independently with minimal supervision and within a team environment.
Valid driver's license and a clean driving record in accordance with company policy.
Ability to read and interpret technical instructions, specifications, work orders, and repair documentation.
Ability to read a tape measure and perform basic mathematical calculations.
Strong organizational skills and attention to detail.
Ability to prioritize multiple service calls and work independently.
Dependable, self-motivated, and safety-focused.
Ability to lift, carry, push, and pull materials, tools, doors, windows, and equipment weighing up to 75 pounds.
Ability to frequently stand, walk, bend, kneel, climb, and reach throughout the workday.
Ability to work indoors and outdoors in varying weather conditions.
Comfort with heights and use of ladders.

Nice To Haves

Experience working directly with homeowners, builders, and contractors.
Knowledge of impact-resistant and hurricane-rated window and door products.
Bilingual English/Spanish skills.
Aerial Lift Certification or ability to obtain certification within six months of hire.

Responsibilities

Represent PGT and MITER Brands professionally during customer interactions.
Communicate with homeowners, builders, distributors, contractors, and other customers about service-related concerns.
Independently diagnose, troubleshoot, and repair window and door product issues in residential and commercial settings.
Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
Identify root causes of product concerns and recommend corrective actions.
Safely operate hand tools and power tools.
Document service calls, observations, repairs, and outcomes using mobile devices such as iPads or laptops.
Submit accurate and timely service reports through company service software.
Leave customer homes and job sites clean and in their original condition after service work.
Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
Maintain appropriate inventory levels in service vehicles and warehouse locations.
Inspect incoming parts for quality compliance and report non-conforming materials.
Support warehouse organization and assist with unloading deliveries as needed.
Maintain a clean, safe, and properly functioning service vehicle.
Mentor and assist less experienced technicians as needed.
Follow all company safety policies and procedures.