Field Service Tech (Windows/Doors) (Temperance, MI)

MITER Brands • Temperance, MI

1d • $21 - $26 • Onsite

About The Position

The Field Service Technician serves as a technical expert in a regional territory, diagnosing and resolving window and door product issues while delivering a high-quality customer experience. The technician independently performs service calls, repairs, adjustments, and product evaluations with minimal supervision in residential, commercial, and construction settings. The territory includes Michigan, Ohio, Indianapolis, and Illinois, with consistent travel that may include overnight stays. The role is based in the field and includes two days of company-paid orientation in Gratz, Pennsylvania.

The schedule is Monday through Friday, with hours that can vary between 8 a.m. and 5 p.m. Mandatory overtime may be required as needed to support customer and business requirements. Compensation is $21–$26 per hour, depending on experience.

The position involves regular customer and internal-team interaction, use of mobile devices and service software, and exposure to outdoor weather and active construction environments. Physical requirements include lifting, carrying, pushing, and pulling items up to 75 pounds; frequently standing, walking, bending, kneeling, climbing, and reaching; working indoors and outdoors in varying weather; and using ladders and service equipment safely. The company describes opportunities for long-term career growth, advancement, and professional development.

Requirements

• At least 1–3 years of hands-on window and door installation, service, or repair experience.
• Strong working knowledge of window and door products, hardware, installation methods, and repair techniques.
• Ability to independently diagnose and resolve window and door-related issues.
• Strong mechanical aptitude and troubleshooting skills.
• Ability to safely use hand tools and power tools.
• Customer service experience and strong interpersonal skills.
• Basic computer proficiency, including Microsoft Outlook and Windows applications.
• Ability to use mobile devices and service software for documentation and reporting.
• Ability to work independently with minimal supervision and within a team environment.
• Valid driver's license and a clean driving record in accordance with company policy.
• Ability to read and interpret technical instructions, specifications, work orders, and repair documentation.
• Ability to read a tape measure and perform basic mathematical calculations.
• Strong organizational skills and attention to detail; ability to prioritize multiple service calls.
• Dependable, self-motivated, and safety-focused.
• Ability to lift, carry, push, and pull materials, tools, doors, windows, and equipment up to 75 pounds.
• Ability to frequently stand, walk, bend, kneel, climb, and reach throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Comfort with heights and use of ladders.
• Ability to travel consistently across the service territory, with possible overnight stays.
• Ability to work mandatory overtime as needed.

Nice To Haves

• Experience working directly with homeowners, builders, and contractors.
• Knowledge of impact-resistant and hurricane-rated window and door products.
• Bilingual English/Spanish skills.
• Scissor Lift certification, or ability to obtain certification within six months of hire.

Responsibilities

• Represent MITER Brands professionally during customer interactions.
• Communicate with homeowners, builders, distributors, contractors, and other customers about service-related concerns.
• Independently diagnose, troubleshoot, and repair window and door products in residential and commercial settings.
• Perform adjustments, replacements, and repairs on windows, doors, and hardware components.
• Identify root causes of product concerns and recommend corrective actions.
• Safely operate hand tools and power tools.
• Document service calls, observations, repairs, and outcomes using mobile devices such as iPads or laptops.
• Submit accurate and timely service reports through company service software.
• Leave customer homes and job sites clean and in their original condition after service work.
• Pick up, deliver, and manage parts between warehouses, manufacturing facilities, and customer locations.
• Maintain inventory levels in service vehicles and warehouse locations.
• Inspect incoming parts for quality compliance and report non-conforming materials.
• Support warehouse organization and assist with unloading deliveries as needed.
• Maintain a clean, safe, and properly functioning service vehicle.
• Mentor and assist less experienced technicians as needed.
• Follow company safety policies and procedures.

Benefits

• Three comprehensive medical plan options and prescription drug coverage.
• Dental insurance.
• Vision insurance.
• Teladoc virtual healthcare services.
• Employee Assistance Program (EAP).
• Annual Wellness Clinic.
• Company-paid life insurance and voluntary life insurance.
• Company-paid short-term and long-term disability insurance.
• Supplemental Hospital Indemnity Insurance.
• Critical Illness Insurance.
• Accident Insurance.
• Paid time off and paid holidays.
• 401(k) retirement plan with company match.
• Tuition reimbursement program.
• Legal insurance.
• Identity Theft Protection.
• Pet insurance.
• Team Member Discount Program.
• Competitive pay.
• Professional development and opportunities for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed