Field Service Technician-Installation & Repair-Windows and Doors

Cornerstone Building Brands•San Francisco, CA

13d•$25 - $28

About The Position

The Field Service Technician 2 performs advanced field diagnostics, repairs, and installations of windows and doors. The position requires strong technical knowledge of window and door systems, materials, and installation practices, along with the ability to lead multi-technician jobs, conduct water tests, and manage escalated warranty concerns. The technician is expected to deliver strong customer service while maintaining safety and quality. Work includes supporting basic Field Service Technician 1 duties; diagnosing and repairing window and door systems; providing technical support by phone and email; carrying out and documenting water tests; evaluating installation practices; coordinating jobs involving multiple technicians; resolving service and warranty escalations; and maintaining effective relationships with customers and sales teams. The role involves daily travel within an assigned territory, with possible overnight travel depending on the territory. The role requires a high school diploma or equivalent, a valid driver’s license, and the ability to pass an MVR check. AAMA Installation Training certification is preferred. Three to five years of general construction or building-material installation experience and three to five years of fenestration manufacturing or installation experience are preferred. Target compensation is $25–$28 per hour. Full-time employees receive benefits beginning on day one.

Requirements

High school diploma or equivalent.
Valid driver’s license and ability to successfully clear an MVR check.
Strong verbal and written communication skills, including professional emails, reports, and documentation.
Strong organizational skills to manage multi-technician jobs.
Excellent customer-service and escalation-management skills.
Attention to detail and ability to complete advanced repairs accurately.
Physical stamina and dexterity; ability to consistently lift and carry up to 50 pounds, climb ladders, and work at heights.
Ability to prioritize tasks and manage time effectively.
Team-oriented, adaptable, and committed to safety and quality.
Proficiency with hand and power tools.
Ability to complete advanced diagnostics, repairs, and documentation.
Strong understanding of window and door installation practices.
Must be at least 18 years of age.

Nice To Haves

AAMA Installation Training certification.
Three to five years of general construction or building-material installation experience.
Three to five years of fenestration manufacturing or installation experience.

Responsibilities

Perform advanced field diagnostics, repairs, and installations of windows and doors.
Carry out basic Field Service Technician 1 duties, including repairs, inspections, safety compliance, inventory management, vehicle operation, and customer service.
Apply knowledge of window types, door systems, materials, repair techniques, and replacement techniques.
Use hand and power tools, including drills, sealants, pry bars, and caulk guns.
Perform diagnostics and provide technical support to internal and external stakeholders by phone and email.
Conduct water tests according to company protocols and document results using internal software.
Evaluate and support field projects using knowledge of window and door installation practices.
Organize and coordinate jobs requiring two or more technicians, collaborating with internal teams and customers.
Professionally deescalate warranty and service concerns.
Perform specialized repairs, including water-intrusion fixes, shaped-product repairs, and installation diagnostics.
Maintain relationships with customers and sales teams through clear communication, accurate documentation, and dependable service.
Develop and apply knowledge of company products and industry standards.
Travel daily within the assigned territory; overnight travel may be required depending on territory.
Follow safety and quality requirements.