Field Service Technician-Installation & Repair-Windows and Doors 2

Cornerstone Building Brands•Sauk Rapids, MN

13d

About The Position

The Field Service Technician 2 performs advanced field diagnostics, repairs, and installations of windows and doors. The role calls for strong technical knowledge of window and door systems, materials, and installation practices. The technician may lead jobs involving multiple technicians, conduct water tests, and address escalated warranty concerns while maintaining customer satisfaction and ensuring safety and quality. The technician applies Field Service Technician 1 skills, including basic repairs, inspections, safety compliance, inventory management, vehicle operation, and customer service. They diagnose problems and provide technical support by phone and email; conduct and document water tests; evaluate installation practices; coordinate multi-technician jobs; and carry out specialized repairs, including water-intrusion fixes, shaped-product repairs, and installation diagnostics. The role also involves communicating with customers and sales teams, maintaining accurate documentation, developing product and industry knowledge, and traveling within an assigned territory daily. Overnight travel may be required depending on the territory.

Requirements

High school diploma or equivalent.
Valid driver’s license and ability to successfully clear a motor vehicle record check.
Strong verbal and written communication skills, including writing professional emails, reports, and documentation.
Strong organizational skills to manage multi-technician jobs.
Excellent customer service and escalation management skills.
Attention to detail and ability to complete advanced repairs accurately.
Physical stamina and dexterity; ability to consistently lift and carry up to 50 pounds, climb ladders, and work at heights.
Ability to prioritize tasks and manage time effectively.
Team-oriented, adaptable, and committed to safety and quality.
Proficiency with hand and power tools.
Ability to complete advanced diagnostics, repairs, and documentation.
Strong understanding of window and door installation practices.
Must be at least 18 years of age.

Nice To Haves

AAMA Installation Training certification preferred.
3–5 years of general construction or building material installation experience preferred.
3–5 years of fenestration manufacturing or installation experience preferred.

Responsibilities

Apply Field Service Technician 1 knowledge and skills, including basic repairs, inspections, safety compliance, inventory, vehicle operation, and customer service.
Diagnose and repair window and door systems, including single-hung, double-hung, casement, and sliding windows and various door systems.
Work with wood, vinyl, aluminum, and different types of glass using appropriate techniques and care.
Use drills, sealants, pry bars, caulk guns, and power tools proficiently and accurately.
Perform diagnostics and provide technical support by phone and email to internal and external stakeholders.
Conduct water tests according to company protocols and document results using internal software.
Apply window and door installation knowledge to evaluate and support field projects.
Organize and coordinate jobs requiring two or more technicians, collaborating with internal teams and customers.
Professionally deescalate warranty or service concerns and maintain customer confidence and satisfaction.
Perform advanced repairs, including water-intrusion fixes, shaped-product repairs, and installation diagnostics.
Maintain relationships with customers and sales teams through clear communication, accurate documentation, and dependable service.
Expand and apply knowledge of company products and industry standards.
Travel daily within the assigned territory; overnight travel may be required depending on the territory.