Field Service Technician-Installation & Repair-Windows and Doors
About The Position
The Field Service Technician 2 performs advanced field diagnostics, repairs, and installations of windows and doors. The role requires strong technical knowledge of window and door systems, materials, and installation practices, and the ability to lead multi-technician jobs, conduct water tests, and manage escalated warranty concerns. The technician is expected to demonstrate advanced product knowledge, communicate effectively, and provide high customer satisfaction while maintaining safety and quality. The role involves daily travel within an assigned territory; overnight travel may be required depending on the territory. The technician works with customers, sales teams, and internal stakeholders, providing dependable service and clear communication.
Requirements
- High school diploma or equivalent.
- Valid driver’s license and ability to successfully clear an MVR check.
- Strong verbal and written communication skills, including professional emails, reports, and documentation.
- Strong organizational skills to manage multi-technician jobs.
- Excellent customer service and escalation management skills.
- Detail-oriented, with the ability to complete advanced repairs accurately.
- Physical stamina and dexterity; ability to consistently lift and carry up to 50 lbs, climb ladders, and work at heights.
- Ability to prioritize tasks and manage time effectively.
- Team-oriented, adaptable, and committed to safety and quality.
- Proficiency with hand and power tools.
- Ability to complete advanced diagnostics, repairs, and documentation.
- Strong understanding of window and door installation practices.
Nice To Haves
- AAMA Installation Training certification.
- 3–5 years of general construction or building material installation experience.
- 3–5 years of fenestration manufacturing or installation experience.
Responsibilities
- Apply Field Service Technician 1 knowledge and skills, including basic repairs, inspections, safety compliance, inventory management, vehicle operation, and customer service.
- Demonstrate expertise in multiple window types and door systems, including repair and replacement techniques.
- Work appropriately with wood, vinyl, aluminum, and various glass types.
- Use drills, sealants, pry bars, caulk guns, and power tools proficiently and accurately.
- Perform diagnostics and provide technical support by phone and email to internal and external stakeholders.
- Conduct water tests according to company protocols and document results using internal software.
- Apply knowledge of window and door installation practices to evaluate and support field projects.
- Organize and coordinate jobs requiring two or more technicians, collaborating effectively with internal teams and customers.
- Professionally deescalate warranty or service concerns and maintain customer confidence and satisfaction.
- Perform specialized repairs, including water-intrusion fixes, shaped-product repairs, and installation diagnostics.
- Maintain strong relationships with customers and sales teams through clear communication, accurate documentation, and dependable service.
- Expand and apply knowledge of company products and industry standards to support advanced fieldwork.
- Travel daily within the assigned territory; overnight travel may be required depending on territory.
Benefits
- Medical insurance starting on day 1 for full-time positions.
- Dental insurance starting on day 1 for full-time positions.
- Vision insurance starting on day 1 for full-time positions.
- 401(k).
- Paid time off (PTO).
- Paid holidays.
- Flexible spending account (FSA).
- Life insurance.
- Long-term disability (LTD).
- Short-term disability (STD).
- Employee assistance program (EAP).
- Discount programs.
- Tuition reimbursement.
- Training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
