Field Service Technician-Installation & Repair-Windows and Doors
About The Position
The Windows and Doors Field Service Technician performs advanced field diagnostics, repairs, and installations of windows and doors. The role requires technical knowledge of window and door systems, materials, and installation practices, and includes leading multi-technician jobs, conducting water tests, and addressing escalated warranty concerns. The technician supports customer satisfaction while maintaining safety and quality standards. The ideal candidate resides in the Albany, Eugene, or Salem, Oregon area. The work includes basic repairs and inspections, safety compliance, inventory management, vehicle operation, customer service, technical diagnostics and support, installation evaluations, advanced repairs, customer and sales-team communication, and accurate documentation. The technician travels daily within an assigned territory; overnight travel may be required depending on the territory.
Requirements
- High school diploma or equivalent.
- Valid driver's license and ability to successfully clear an MVR check.
- Strong verbal and written communication skills, including professional emails, reports, and documentation.
- Strong organizational skills to manage multi-technician jobs.
- Excellent customer service and escalation-management skills.
- Attention to detail and ability to complete advanced repairs accurately.
- Physical stamina and dexterity, including ability to consistently lift and carry up to 50 lbs, climb ladders, and work at heights.
- Ability to prioritize tasks and manage time effectively.
- Team-oriented, adaptable, and committed to safety and quality.
- Proficiency with hand and power tools.
- Ability to complete advanced diagnostics, repairs, and documentation.
- Strong understanding of window and door installation practices.
Nice To Haves
- AAMA Installation Training certification.
- 3–5 years of general construction or building-material installation experience.
- 3–5 years of fenestration manufacturing or installation experience.
Responsibilities
- Perform basic repairs and inspections while following safety requirements and managing inventory and vehicle operation.
- Demonstrate expertise with window types and door systems, including repair and replacement techniques.
- Work with wood, vinyl, aluminum, and various glass types using appropriate techniques.
- Use hand and power tools, including drills, sealants, pry bars, and caulk guns.
- Perform diagnostics and provide technical support by phone and email to internal and external stakeholders.
- Conduct water tests according to company protocols and document results using internal software.
- Apply knowledge of window and door installation practices to evaluate and support field projects.
- Organize and coordinate jobs requiring two or more technicians, collaborating with internal teams and customers.
- Professionally deescalate warranty and service concerns.
- Perform specialized repairs, including water-intrusion fixes, shaped-product repairs, and installation diagnostics.
- Communicate with customers and sales teams, maintain relationships, and provide accurate documentation and dependable service.
- Develop and apply knowledge of company products and industry standards.
- Travel daily within the assigned territory; overnight travel may be required.
Benefits
- Medical, dental, and vision coverage starting on day 1 for full-time positions.
- 401(k).
- Paid time off (PTO).
- Paid holidays.
- Flexible spending account (FSA).
- Life insurance.
- Long-term disability (LTD) and short-term disability (STD).
- Employee assistance program (EAP).
- Discount programs.
- Tuition reimbursement.
- Training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
