Field Service Tech III (Windows/Doors) (Tucson, AZ)

Milgard Manufacturing LLC•Phoenix, AZ

2d•$30 - $37•Onsite

About The Position

The Field Service Tech III diagnoses and resolves complex and escalated window and door service issues, carrying out advanced inspections, repairs, retrofits, and adjustments with minimal guidance. The role serves as a senior field expert in high-visibility customer situations, communicates findings and solutions clearly, and recommends preventative measures and product upgrades when appropriate. It also supports and mentors Field Service Technicians I and II, provides feedback on product performance and recurring field issues, and collaborates with engineering, quality, manufacturing, and customer care teams. The technician maintains accurate service documentation and parts tracking, keeps the service vehicle, tools, and inventory ready for field work, follows jobsite safety practices, and completes ongoing training and advanced certifications. Other duties may be assigned. The position is based in Tucson, Arizona, and follows a Monday–Friday schedule from 6:00 a.m. to 2:30 p.m. It is full-time, with occasional overtime during peak periods. The work is primarily in a warehouse environment with varying temperatures and noise levels, and requires adherence to safety protocols and use of personal protective equipment as necessary. The role involves standing, repetitive motions, bending, stooping, pushing, pulling, hand dexterity and strength, and may require frequent lifting of up to 50 pounds depending on the job. Prolonged sitting, standing, and terminal use are also listed. MITER Brands describes its benefits as supporting employee health, wealth, and wellness, including competitive pay, retirement savings with a company match, and paid time off. The company is an equal opportunity employer. It does not offer employer sponsorship; candidates must provide truthful information about their U.S. work eligibility and any current or future sponsorship needs.

Requirements

Ability to use digital service tools and mobile documentation systems.
Ability to work independently and as part of a team.
Ability to prioritize tasks.
Strong customer communication skills, including in escalated situations.
Basic computer literacy and ability to learn new software programs.
Strong interpersonal skills to operate in and maintain a team environment.
Strong communication skills and ability to follow instructions.
Valid driver’s license with a clean driving record.
High school diploma or equivalent.
5–6 years of previous servicing, repairing, and troubleshooting experience is preferred.

Nice To Haves

Advanced technical training or certifications.
Familiarity with building codes, installation standards, and construction best practices.

Responsibilities

Diagnose and resolve complex and escalated window and door service issues.
Perform advanced inspections, repairs, retrofits, and adjustments with minimal guidance.
Serve as a senior field expert for high-visibility customer situations.
Communicate findings, solutions, and preventative recommendations clearly.
Mentor and support Field Service Technicians I and II through coaching and ride-alongs.
Collaborate with engineering, quality, manufacturing, and customer care teams.
Provide feedback on product performance and recurring field issues.
Maintain accurate service documentation and parts tracking.
Keep the service vehicle, tools, and inventory field-ready.
Uphold safety standards and best practices on every jobsite.
Recommend product upgrades and preventative maintenance when appropriate.
Demonstrate MITER Brands Guiding Principles in business interactions.
Stay current through ongoing training and advanced certifications.
Perform other duties as assigned.