Field Service Technician - Tucson, AZ

Military Spouse Corporate Career Network•Tucson, AZ

4d•Onsite

About The Position

CompucomStaffing is seeking a Field Service Technician to provide onsite technical and service support in Tucson, Arizona, with dispatches throughout an assigned service region. The technician serves as a primary onsite contact for technical issues and troubleshoots, installs, configures, repairs, and maintains IT hardware, peripherals, printers, wide-format printers, plotters, kiosks, POS systems, networking equipment, and related software. The role includes diagnosing and resolving technical issues, performing equipment installations and preventive maintenance, supporting network connectivity, and completing hardware and infrastructure projects. The technician works independently and collaborates with Level II, Level III, Lead Technicians, project teams, and remote support when needed. Strong customer service, communication, troubleshooting, and documentation skills are essential. The technician must be comfortable working at customer locations, managing multiple priorities, and following established procedures and service-level requirements. The position is W-2 only; Corp-to-Corp arrangements are not accepted. Candidates must be authorized to work in the United States without current or future employer sponsorship. Selected candidates must participate in live, on-camera video interviews for identity verification and assessment; interviews may be recorded where permitted by law. Artificial intelligence may be used to screen or assess applicants, but will not substantially replace human decision-making.

Requirements

Strong knowledge of computer hardware, software, peripherals, and common IT systems.
Experience troubleshooting and repairing laser printers, wide-format printers, plotters, or similar electromechanical equipment.
Knowledge of basic networking concepts, including routers, switches, IP connectivity, and network troubleshooting.
Strong troubleshooting, diagnostic, and problem-solving skills.
Ability to configure hardware and complete required software and application setups.
Strong communication skills and excellent attention to detail.
Excellent customer service skills and ability to interact professionally with customers.
Ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision.
Ability to accurately document work performed, parts used, troubleshooting steps, and resolution details.
Ability to collaborate effectively with technicians, support teams, and customer representatives.
Ability to use common hand and power tools, including a drill and tape measure.
Ability and willingness to use a ladder with approximately 10-foot reach.
Ability to lift and move equipment weighing up to 50 lbs.
Willingness to travel throughout the assigned geographic service area and work at customer locations.
Willingness to provide occasional after-hours, overnight, weekend, or scheduled maintenance support as required.
Authorization to work in the United States without current or future employer sponsorship.

Nice To Haves

Experience with POS systems, kiosks, network equipment, or other specialized technology.
Knowledge or experience with cable management, installation, repair, termination, and testing.
Electromechanical experience.

Responsibilities

Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment.
Troubleshoot hardware, software, network connectivity, and system-related issues.
Install, configure, and maintain computer hardware, peripherals, software, and related applications.
Configure and troubleshoot network devices and connectivity, including routers, switches, cabling, and internet connections.
Perform basic cable installation, management, repair, and testing; diagnose connectivity issues and re-terminate or repair network cables according to applicable wiring standards.
Use cable testers and other diagnostic tools to identify cable faults and connectivity issues.
Perform routine and preventive maintenance to optimize equipment performance and reliability, including scheduled or quarterly maintenance as required.
Provide onsite and remote technical assistance and professional customer support; communicate issues, resolutions, and next steps to customers and internal support teams.
Obtain customer confirmation that issues are resolved before completing service calls.
Maintain a clean and organized work area during and after service activities.
Maintain accurate service records, case notes, inventory records, and other required documentation.
Track and manage IT assets, equipment, parts, and inventory; independently order and manage replacement parts to support contractual service-level requirements.
Coordinate with Level II, Level III, Lead Technicians, project teams, and remote support resources as needed.
Support equipment installations, technology deployments, infrastructure projects, and other field service initiatives.
Provide basic customer training and guidance on technologies when required.
Support scheduled after-hours or overnight maintenance when required by the customer.
Follow company, customer, safety, security, and service procedures and complete assigned work within established SLA, quality, and customer service requirements.