Field Service Technician - Tucson, AZ

VetJobs•Tucson, AZ

6d•$17 - $22•Onsite

About The Position

CompucomStaffing is seeking a Field Service Technician to provide support in Tucson, Arizona. The technician serves as a primary onsite contact for technical and service-related issues, troubleshooting, installing, configuring, repairing, and maintaining IT hardware, peripherals, printers, wide-format printers, plotters, kiosks, POS systems, networking equipment, and related software. The technician is dispatched throughout an assigned service region to diagnose and resolve technical issues, perform installations and preventive maintenance, support network connectivity, and complete hardware and infrastructure projects. The role works independently and collaborates with Level II, Level III, Lead Technicians, project teams, and remote support resources as needed. Strong customer service, communication, troubleshooting, and documentation skills are essential. Work is performed in customer environments and must meet established procedures, service-level requirements, and customer expectations. Occasional after-hours, overnight, weekend, or scheduled maintenance support may be required. The position pays $16.50–$22.00 per hour. Starting pay within the range may depend on geography or market, skills, education, experience, and other qualifications. This is a W-2 position; Corp-to-Corp arrangements are not accepted. Candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

Strong knowledge of computer hardware, software, peripherals, and common IT systems.
Experience troubleshooting and repairing laser printers, wide-format printers, plotters, or similar electromechanical equipment.
Knowledge of basic networking concepts, including routers, switches, IP connectivity, and network troubleshooting.
Strong troubleshooting, diagnostic, and problem-solving skills.
Ability to configure hardware and complete required software and application setups.
Strong communication skills and excellent attention to detail.
Excellent customer service skills and ability to interact professionally with customers.
Ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision.
Ability to accurately document work performed, parts used, troubleshooting steps, and resolution details.
Ability to collaborate effectively with other technicians, support teams, and customer representatives.
Ability to use common hand and power tools, including a drill and tape measure.
Ability and willingness to use a ladder with approximately 10-foot reach.
Ability to lift and move equipment weighing up to 50 pounds.
Willingness to travel throughout the assigned geographic service area and work at customer locations.
Willingness to provide occasional after-hours, overnight, weekend, or scheduled maintenance support as required.
Must be authorized to work in the United States without current or future employer sponsorship.
Must participate in required live, on-camera video interviews; participation and consent to applicable recording requirements are required to continue in the hiring process.

Nice To Haves

Experience with POS systems, kiosks, network equipment, or other specialized technology.
Experience with cable management, installation, repair, termination, and testing.
Electromechanical experience.

Responsibilities

Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment.
Troubleshoot hardware, software, network connectivity, and system-related issues.
Install, configure, and maintain computer hardware, peripherals, software, and related applications.
Configure and troubleshoot network devices and connectivity, including routers, switches, cabling, and internet connections.
Perform basic cable installation, management, repair, and testing; re-terminate and repair network cables according to applicable wiring standards.
Diagnose connectivity issues by verifying cable connections, power, network equipment, and device configurations; use cable testers and other diagnostic tools to identify faults.
Perform routine and preventive maintenance to optimize equipment performance and reliability.
Provide technical assistance and professional customer support onsite and remotely when required.
Communicate technical issues, resolutions, and next steps with customers and internal support teams; obtain customer confirmation before closing service calls.
Maintain a clean and organized work area during and after service activities.
Maintain accurate service records, case notes, inventory records, and other required documentation.
Track and manage IT assets, equipment, parts, and inventory; independently order and manage replacement parts to meet contractual service-level requirements.
Coordinate with Level II, Level III, Lead Technicians, project teams, and remote support resources as needed.
Support equipment installations, technology deployments, infrastructure projects, and other field service initiatives.
Provide basic customer training and guidance on technologies when required.
Schedule and perform preventive or quarterly maintenance according to customer requirements.
Support scheduled after-hours or overnight maintenance activities when required by the customer.
Follow company, customer, safety, security, and service procedures.
Complete assigned work within established SLA, quality, and customer service requirements.