Service Superintendent - Phoenix, AZ

OBR Cooling Towers • Mesa, AZ

12h

About The Position

The Service Superintendent oversees cooling tower service, preventative maintenance, and repairs, ensuring work is completed safely, efficiently, on time, and to OBR quality standards. The role involves leading field teams, collaborating with clients and associates, and coordinating closely with engineering, project management, purchasing, and Service Management to meet customer expectations. Extensive travel is required depending on project location. The Superintendent is expected to remain reasonably accessible by phone and email outside normal working hours and periodically monitor communications during weekends and other non-working periods to address urgent operational, customer, or personnel matters when necessary.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience performing cooling tower services in the field.
• Knowledge of Windows-based applications.
• Knowledge and application of safety standards through OSHA training and experience.
• Negative 10-panel urinalysis and breath alcohol test.
• Valid driver's license and proof of U.S. citizenship.
• Satisfactory background check.
• Ability to maintain active status in DISA with a score of 2 or less.
• Valid TWIC card.
• OSHA 10 and OSHA 30 certifications.
• CPR and First Aid certification.
• Rigging, forklift, and man-lift certifications.
• Ability to work in outdoor or plant settings with exposure to weather, heat, noise, and nearby hazardous chemicals.
• Ability to lift up to 50 lbs., bend, climb, and stoop as needed.
• Ability to stand, walk, sit, crawl, squat, kneel, and reach outward or above the shoulders.
• Ability to perform keyboarding/typing and read from screens or paper.
• Ability to manage high workloads and multitask in a fast-paced setting.
• Effective verbal communication skills.

Responsibilities

• Ensure safe work practices and stop work when unsafe conditions arise.
• Interface with clients and oversee all aspects of service projects.
• Supervise, mentor, and train field technicians, Foremen, Leadmen, and crews.
• Conduct safety orientations and enforce OBR and industry standards.
• Manage service materials, equipment rentals, and job supplies.
• Oversee service processes, subcontractor progress, and project schedules.
• Prepare service and time reports and complete job closeout documentation to support client satisfaction.
• Monitor budgets, profitability, and adherence to project scope and specifications.
• Lead pre-service meetings and coordinate with supervisory, engineering, and supplier personnel to resolve issues.
• Contribute to bid strategies, project planning, and problem-solving.
• Plan and manage projects ranging from inspections to large, complex jobs.
• Travel to job sites as required.
• Maintain reasonable accessibility by phone and email outside normal working hours and periodically monitor communications during weekends and non-working periods to address urgent matters when necessary.
• Perform additional duties as assigned.

Benefits

• Competitive salary commensurate with experience and performance, with potential for bonuses and raises.
• Medical, dental, and vision insurance for employees and eligible dependents.
• 401(k) plan with employer matching.
• Health Savings Account with employer contributions.
• Professional development opportunities, including training and workshops.
• Company-paid life insurance coverage, with voluntary options available for employees and families.
• Voluntary short-term disability, critical illness, and accidental injury insurance options.
• Per diem and mileage and fuel reimbursement for business travel under company guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED