Passenger Service Agent (Phoenix, AZ)

Choice Aviation Service Inc•Phoenix, AZ

8d•$0 - $18•Onsite

About The Position

The Passenger Service Agent provides passenger and customer services as contracted by the airline customer. Duties may include reservations, ticketing, load control, baggage processing, ticket counter and gate check-in, greeting arriving and departing passengers, handling VIPs, providing special passenger assistance, and addressing customer complaints. The role supports safe, secure, and quality airport operations while maintaining service expectations for passengers and the airline customer.

Requirements

Must be at least 18 years old.
High school diploma.
Enthusiasm for customer service.
Ability to lift, push, or pull up to 70 pounds regularly.
Ability to stand, lift, and bend for extended periods.
Ability to work nights, weekends, holidays, rotating shifts, and varying schedules.
Proficient computer skills.
Must successfully complete airline-specific training programs and recertification.
Ability to read, write, speak, and understand English fluently.

Responsibilities

Greet and process outbound passengers at check-in counters and gates.
Participate actively in the Safety Management System (SMS).
Inspect and verify passenger documentation.
Check passenger baggage and attach tags for the appropriate destination.
Coordinate ticket-counter activity with ramp personnel to ensure baggage is processed as designated.
Address customer complaints involving ticketing and baggage issues, lost or misplaced tickets, canceled flights, and delayed flights.
Make announcements about flight activity at the gate or over the airport public-address system.
Answer passenger questions about flight schedules, fares, seat availability, and other matters.
Assist passengers through arrival and check-in processes, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
Coordinate with Ramp Service Agents to make wheelchairs, strollers, and gate-checked bags available for departure loading and delivery to passengers on arrival.
Maintain the service levels expected by passengers and the airline customer.
Comply with company, local, state, federal, and carrier standard operating procedures and security requirements.
Participate in training to understand, implement, and maintain Quality Management System objectives for operational safety and security.
Ensure quality control in personal work activities.
Cooperate with inspectors to meet quality inspection commitments.
Perform other duties as requested.