Service Technician III

ITW•New York, NY

3d•$32 - $44•Onsite

About The Position

ITW Food Equipment Group designs and manufactures commercial food equipment for food service and retail customers. The Service/Repair Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and complex troubleshooting experience. The routine work schedule may include on-call, after-hours, holiday, and weekend repair support at customer sites. The technician installs, maintains, diagnoses, repairs, and performs preventative maintenance on commercial food equipment. The position also involves interpreting schematic diagrams, understanding equipment operating sequences and applicable emissions regulations, following safety procedures, supporting new product introductions, maintaining current product and industry knowledge, promoting a quality customer experience, generating leads, and responsibly managing assigned company assets. This position has no supervisory responsibilities. The role is performed in office and customer facilities, including commercial kitchens, and may involve exposure to noise, heat, cold, slippery, wet, and dirty conditions. Travel may be required up to 50% of the time. Work generally occurs during normal business hours, but scheduled or extended hours may include early mornings, evenings, nights, weekends, and other schedule adjustments to meet business needs.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude with complex troubleshooting experience.
Ability to read and interpret service manuals, mechanical diagrams, and schematic diagrams.
Skill in using tools and equipment such as basic hand tools, gauges, and meters.
Ability to perform basic mathematics, including calculations and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with individuals inside and outside the organization and to resolve crises or conflicts.
Ability to prioritize and manage regular workloads, special tasks, and concurrent projects efficiently.
Ability to work independently, take direction, adjust priorities, and contribute to a team.
Ability to understand and follow safety guidelines and approach work with emphasis on safety, efficiency, and quality.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, and perform physical tasks including kneeling, squatting, bending, pushing, and pulling.
Ability to travel up to 50% of the time and accommodate extended hours, including nights and weekends, as needed.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification is highly desirable; examples include Accredited Certified Technician (CFESA, NATE, or Hobart).
EPA Certification.

Responsibilities

Install commercial food equipment and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract or time-and-materials basis.
Interpret and follow schematic diagrams and understand sequences of operation for multiple operating modes.
Apply knowledge of state and federal regulations related to combustion emissions.
Complete and document preventative maintenance on commercial food equipment.
Implement and support operating procedures in Hobart Service safety manuals and programs.
Provide a quality customer experience and generate leads in support of branch and organizational financial objectives.
Support new product introduction and maintain current organization, industry, and equipment knowledge.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Complete required safety training.
Work extended hours when necessary to meet goals and business needs.