Service Technician III

ITW•Long Island, NY

About The Position

The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and experience troubleshooting complex equipment. Work includes customer service on contract or time-and-materials terms, preventative maintenance, and support for equipment installations and new product introductions. The schedule may include on-call, after-hours, holiday, and weekend repair work, as well as early mornings or evenings. Travel may be required up to 50% of the time.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude, including complex troubleshooting experience.
Ability to interpret service manuals, mechanical diagrams, and schematic diagrams.
Ability to use tools and equipment such as basic hand tools, gauges, and meters.
Ability to read and understand business safety guidelines and follow safety procedures.
Basic math skills, including calculations, percentages, and measurement conversions.
Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with people inside and outside the organization and resolve crises or conflicts.
Ability to prioritize workload, manage concurrent tasks, adjust priorities, and complete work within established time frames.
Ability to work independently, take direction from senior technicians and management, and commit to extended hours when needed.
Ability to meet productivity and quality standards and maintain dependable attendance.
Ability to perform physical tasks that may include lifting up to 75 pounds, climbing ladders, walking 3–5 miles per day, driving 5–6 hours per day, kneeling, squatting, bending, pushing, pulling, and working in confined spaces.
Ability to operate motor vehicles, heavy equipment, machinery, and/or power tools.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification, which is highly desirable; examples listed include Accredited Certified Technician (CFESA, NATE, or Hobart) and EPA Certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract and/or time-and-materials terms.
Interpret and follow schematic diagrams and understand equipment sequences of operation across multiple operating modes.
Complete and document preventative maintenance.
Follow and support standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives through quality customer service and lead generation.
Support new product introductions and maintain current knowledge of the organization, industry, and equipment.
Be responsible for assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Perform visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Complete required safety training.