Service Technician III

ITW•Sacramento, CA

22h•Onsite

About The Position

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers. Hobart Service technicians support customers through on-site installation and service of commercial food equipment. The Service/Repair Technician 3 has in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude and complex troubleshooting experience. The role includes a routine work schedule with on-call, after-hours, holiday, and weekend on-site repair support. Duties vary according to the incumbent’s level and experience. This position has no direct or indirect supervisory responsibilities. The technician installs, maintains, diagnoses, and repairs commercial food equipment; completes and documents preventive maintenance; interprets schematics and equipment operating sequences; and follows safety procedures. The role also involves supporting new product introductions, maintaining equipment and industry knowledge, contributing to customer experience and lead generation, and managing assigned company assets. Work takes place at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The position involves exposure to noise, heat, cold, and slippery, wet, or dirty conditions. Compensation is $29.70–$40.20 per hour, dependent on qualifications and prior experience.

Requirements

High school diploma or GED.
Four to seven years of food equipment service experience and/or two to four years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude, including complex troubleshooting experience.
Ability to interpret standard service manuals and mechanical diagrams.
Knowledge of parts stocking and identification methods, practices, and procedures.
Basic math skills, including arithmetic, percentage calculations, and measurement conversions.
Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with people inside and outside the organization and resolve crises or conflicts.
Ability to self-motivate, take direction, prioritize concurrent tasks, and adjust priorities quickly.
Ability to read and understand workplace safety guidelines and approach work with an emphasis on safety, efficiency, and quality.
Ability to perform the physical functions described, including lifting up to 75 pounds, climbing ladders, extensive walking and driving, and working in tight or confined spaces.
Ability to work normal business hours with occasional, frequent, or extended hours as needed, including flexibility for early mornings, evenings, nights, weekends, and critical deadlines.
Ability to travel up to 50% of the time.
Industry certification is highly desirable; EPA Certification is listed.
Position/location-dependent certificates and licenses may apply.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Accredited Certified Technician (CFESA, NATE, or Hobart) certification.
EPA certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract and/or on a time-and-material basis.
Interpret and follow schematic diagrams and demonstrate knowledge of equipment sequences of operation across multiple modes.
Apply knowledge of state-specific and federal regulations related to combustion emissions.
Complete and document preventive maintenance on commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives through quality customer service and lead generation.
Support new product introductions and maintain current knowledge of the organization, industry, and equipment.
Be responsible for assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Perform visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Complete required safety training and communicate relevant data, such as equipment and contract leads, to a supervisor or branch manager.
Provide on-site repair support, including on-call, after-hours, holiday, and weekend work as required.