Service Technician III

ITW•Des Moines, NE

3d•Onsite

About The Position

The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude and complex troubleshooting experience. Work includes a routine schedule with on-call, after-hours, holiday, and weekend repair support as needed. The technician installs, maintains, diagnoses, and repairs commercial food equipment; completes and documents preventive maintenance; follows safety procedures; and supports customer satisfaction and branch objectives. The position has no direct or indirect supervisory responsibilities. Work takes place in office and customer facilities, including commercial kitchens, and may involve travel up to 50% of the time.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude with complex troubleshooting experience.
Ability to interpret standard service manuals, mechanical diagrams, and schematic diagrams.
Knowledge of equipment operating sequences and applicable state-specific and federal regulations related to combustion emissions.
Skill using tools and equipment such as basic hand tools, gauges, and meters.
Basic math skills, including calculations and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with individuals inside and outside the organization and resolve crises or conflicts.
Ability to prioritize work, manage concurrent tasks, adjust priorities, and complete work within established time frames.
Ability to work independently, take direction from senior technicians and management, and commit to extended hours when necessary.
Ability to understand and follow safety guidelines and procedures.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, and work in tight or confined spaces.
Ability to operate motor vehicles or heavy equipment, machinery, and/or power tools.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification, such as Accredited Certified Technician (CFESA, NATE, or Hobart).
EPA certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract and/or time-and-material basis.
Interpret and follow schematic diagrams and understand equipment sequences of operation across multiple operating modes.
Complete and document preventive maintenance on commercial food equipment.
Follow standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives by providing quality customer experiences and generating leads.
Support new product introduction and maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory, and follow safe-driving and other applicable policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Complete required safety training and communicate relevant data and leads to supervisors and/or branch managers.
Provide on-call, after-hours, holiday, and weekend on-site repair support as required.