Service Technician III
About The Position
The Service Technician III assists with and oversees the property’s physical assets, general maintenance repairs, apartment make-readies, preventive maintenance, and construction or rehabilitation projects. The role helps maintain an adequate inventory of repair supplies, demonstrates a strong commitment to internal and external customer service, and represents the company professionally and courteously. The technician uses industry-specific technology to prioritize and respond to service requests, completes maintenance and upkeep to company standards, and helps implement and document preventive maintenance programs. The role also assists with identifying hazards, coordinating apartment make-ready schedules and supply needs, and overseeing maintenance operations and staff when the Service Manager is absent. The position shares on-call responsibilities, including during inclement weather, and requires compliance with OSHA and other safety requirements, applicable codes, and company policies.
Requirements
- At least three years of progressive maintenance and safety experience.
- Intermediate computer skills, including the industry-specific technology needed to perform job functions.
- Ability to perform regular manual, task-oriented work under minimal supervision and prioritize tasks.
- Required EPA Section 608 Type I (Appliance), Type II (HVAC), or Universal certification.
- Working knowledge of basic appliance repairs.
- Basic knowledge of HVAC repairs.
- Must provide own industry-specific hand tools.
- Ability to work extended hours and participate in an on-call or rotating on-call schedule as needed.
- Ability to lift up to 50 pounds; move continually through standing, walking, bending, stooping, crawling, and climbing stairs; use both hands for frequent grasping and manipulation; push or pull items; and reach overhead.
- Ability to operate a motor vehicle onsite, if applicable, and work in all weather conditions.
Nice To Haves
- High school diploma preferred.
Responsibilities
- Use industry-specific technology to prioritize service requests and help monitor their completion within company standards.
- Complete maintenance requests, replacements, and upkeep, including work on exterior grounds and common areas, HVAC repairs, appliance repairs, and apartment make-readies.
- Help identify and correct hazardous community conditions and liabilities, and report hazards to the Community Manager and Service Manager.
- Help ensure preventive maintenance programs are implemented, followed, and documented according to BH guidelines.
- Maintain and secure property-issued tools.
- Post notices and other community communications when applicable.
- Work with the office team and/or Service Manager to help determine weekly apartment make-ready schedules and ensure apartments are repaired, cleaned, and ready for move-in.
- Help determine supply and equipment needs.
- Oversee maintenance operations and staff in the absence of the Service Manager.
- Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
- Comply with OSHA and other safety requirements, applicable federal, state, and local codes, and internal maintenance policies, initiatives, and systems.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
