Service Technician III

Hobart Services•Denver, CO

About The Position

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers. Its Hobart Service network provides specialized service and supply-chain support to global customers. The Service/Repair Technician 3 provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude and complex troubleshooting experience. The technician may work on contract or time-and-materials basis and is responsible for equipment installation, diagnosis, repair, and preventative maintenance. The position has no direct or indirect supervisory responsibilities. The technician works at office and customer facilities, including commercial kitchens, and may travel up to 50% of the time. The work schedule includes normal business hours as well as on-call, after-hours, holiday, and weekend repair support when needed. Physical duties may include lifting up to 75 pounds, climbing ladders, extensive walking and driving, and working in tight spaces and varied environmental conditions.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude with complex troubleshooting experience.
Ability to interpret schematic diagrams and read and follow service manuals and mechanical diagrams.
Skilled use of tools and equipment such as basic hand tools, gauges, and meters.
Knowledge of equipment operating sequences and state-specific and federal regulations related to combustion emissions.
Ability to read and understand safety guidelines and apply safety, efficiency, and quality practices.
Basic math skills, including arithmetic, percentages, and measurement conversions.
Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with individuals inside and outside the organization and use crisis- and conflict-resolution skills.
Ability to self-motivate, take direction from senior technicians and management, and work effectively in a multitasking environment.
Ability to meet productivity standards, complete work in a timely manner, and commit to extended hours when necessary.
Ability to travel up to 50% of the time and meet schedule needs that may include early mornings, evenings, nights, weekends, holidays, and extended hours.
Ability to lift up to 75 pounds, climb ladders, walk 3–5 miles per day, drive 5–6 hours per day, and perform kneeling, squatting, bending, pushing, and pulling.
Ability to work in tight or confined spaces and operate motor vehicles, heavy equipment, machinery, and/or power tools.

Nice To Haves

Associate's degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification is highly desirable, including Accredited Certified Technician (CFESA, NATE, or Hobart).
EPA certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract and/or time-and-materials basis.
Interpret and follow schematic diagrams and demonstrate knowledge of equipment sequences of operation across multiple operating modes.
Apply knowledge of state and federal regulations related to combustion emissions.
Complete and document preventative maintenance on commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives by delivering quality customer experiences and generating leads.
Support new product introduction.
Maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Compile and summarize information for a supervisor or branch manager to support customer-focused strategies and sales leads.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Complete required safety training and observe safety and security procedures.
Prioritize regular workload, special tasks, and concurrent projects; adjust priorities as needed and complete work within established time frames.
Provide on-call, after-hours, holiday, and weekend on-site repair support as required.