Service Technician III

Hobart Services•Seattle, WA

5d•Onsite

About The Position

The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and complex troubleshooting experience. The technician may plan and lead advanced installations and supports customers on contract and time-and-materials bases. The routine schedule includes on-call, after-hours, holiday, and weekend repair support. The position has no direct or indirect supervisory responsibilities. Technicians install, maintain, diagnose, repair, and perform preventive maintenance on commercial food equipment. They follow safety procedures, support new product introductions, maintain current product and industry knowledge, and are responsible for assigned company assets such as vehicles, tools, and inventory. The role also supports branch and organizational financial objectives through quality customer service and lead generation. Work takes place at an office facility and customer facilities, including commercial kitchens. The role may involve exposure to noise, heat, cold, wet, slippery, and dirty conditions. Travel may be required up to 50% of the time. Normal business hours apply, with schedule flexibility and occasional or extended hours as needed, including nights, weekends, early mornings, and evenings.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude, including complex troubleshooting experience.
Ability to interpret and follow schematic diagrams and service manuals.
Knowledge of sequence of operations for multiple operating modes.
Knowledge of state-specific and federal regulations related to combustion emissions.
Skill using tools and equipment such as basic hand tools, gauges, and meters.
Ability to read and understand safety guidelines and complete required safety training.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with people inside and outside the organization and resolve crises or conflicts.
Ability to prioritize work, manage concurrent tasks, adjust priorities, and complete work within established time frames.
Ability to work extended hours when necessary and provide on-call, after-hours, holiday, and weekend repair support.
Ability to lift up to 75 pounds; climb ladders; walk extensively; drive extensively; kneel, squat, bend, push, pull, and work in tight or confined spaces.
Ability to operate motor vehicles, heavy equipment, machinery, and/or power tools.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification is highly desirable, including Accredited Certified Technician (CFESA, NATE, or Hobart) certification.
EPA Certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment; plan and lead advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for contract and time-and-materials customers.
Interpret and follow schematic diagrams and understand equipment sequences of operation across multiple operating modes.
Complete and document preventive maintenance on commercial food equipment.
Follow standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives by providing quality customer experiences and generating leads.
Support new product introductions and maintain current organization, industry, and equipment knowledge.
Manage assigned company assets, including vehicle, tools, and inventory, and follow safe-driving and other applicable policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove unsafe items from service until repaired or replaced.
Compile and summarize information for a supervisor or branch manager to support customer-focused strategies and sales leads.