Service Technician III

ITW•New York, NY

3d•Onsite

About The Position

The Service/Repair Technician 3 provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and experience handling complex troubleshooting. The routine work schedule may include on-call, after-hours, holiday, and weekend repair support. The technician works at the office and customer facilities, including commercial kitchens, and may travel up to 50% of the time. The position has no direct or indirect supervisory responsibilities.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude, including complex troubleshooting experience.
Ability to interpret schematic diagrams and read and follow service manuals and mechanical diagrams.
Knowledge of equipment sequences of operation, parts stocking and identification, and applicable combustion-emissions regulations.
Skill using tools and equipment such as basic hand tools, gauges, and meters.
Customer-service, interpersonal, communication, problem-solving, and crisis/conflict-resolution skills.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to understand and follow safety guidelines, complete required safety training, and emphasize safety, efficiency, and quality.
Ability to work independently, take direction, communicate orally with people inside and outside the organization, and adjust priorities in a multitasking environment.
Consistent attendance, punctuality, dependability, teamwork, and willingness to work extended hours when necessary.
Ability to lift up to 75 pounds, climb ladders, walk 3–5 miles per day, drive 5–6 hours per day, and perform physical tasks including kneeling, squatting, bending, pushing, and pulling.
Ability to work in tight or confined spaces and operate motor vehicles, heavy equipment, machinery, and/or power tools.
Ability to travel up to 50% of the time and accommodate schedule flexibility, including occasional or extended night and weekend hours.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification is highly desirable, including Accredited Certified Technician certification through CFESA, NATE, or Hobart.
EPA Certification.

Responsibilities

Install commercial food equipment and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract and/or on a time-and-material basis.
Interpret and follow schematic diagrams and understand equipment sequences of operation across multiple operating modes.
Apply knowledge of state-specific and federal regulations related to combustion emissions.
Complete and document preventative maintenance.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organization financial objectives through quality customer service and lead generation.
Support new product introductions and maintain current organization, industry, and equipment knowledge.
Manage assigned company assets, including vehicle, tools, and inventory, and follow safe-driving and other applicable company policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Compile and summarize information for a supervisor and/or branch manager to support customer-focused strategies and sales leads.
Prioritize regular workload, special tasks, and concurrent projects, completing work accurately and efficiently.