Service Technician III

ITW•Long Island, NY

About The Position

The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and complex troubleshooting experience. Technicians may work on contract or time-and-materials jobs and support customers outside standard business hours, including on-call, after-hours, holiday, and weekend repairs. The technician installs, maintains, diagnoses, repairs, and performs preventive maintenance on commercial food equipment. The role also involves interpreting schematics, understanding equipment operating sequences, following safety procedures, supporting new product introductions, maintaining current product and industry knowledge, and responsibly managing assigned company assets such as a vehicle, tools, and inventory. The position has no supervisory responsibilities. Work is performed at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The role involves exposure to noise, heat, cold, and slippery, wet, or dirty conditions. Normal scheduled hours may include early mornings, evenings, and weekends, with extended hours as needed.

Requirements

High school diploma or GED.
Four to seven years of food equipment service experience and/or two to four years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude, including complex troubleshooting experience.
Ability to interpret standard service manuals and mechanical diagrams.
Skill using tools and equipment such as basic hand tools, gauges, and meters.
Ability to understand safety guidelines and perform work with an emphasis on safety, efficiency, and quality.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with people inside and outside the organization and to resolve crises or conflicts.
Ability to self-motivate, take direction, manage competing priorities, and commit to extended hours when necessary.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive for extended periods, and kneel, squat, bend, push, pull, and work in tight or confined spaces.
Ability to operate motor vehicles or heavy equipment, machinery, and/or power tools.
Position/location-dependent certificates and licenses.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification, including Accredited Certified Technician (CFESA, NATE, or Hobart).
EPA certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract or time-and-materials basis.
Interpret and follow schematic diagrams and understand sequences of operation for multiple equipment modes.
Complete and document preventive maintenance on commercial food equipment.
Follow standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives through quality customer service and lead generation.
Support new product introductions and maintain current organizational, industry, and equipment knowledge.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Complete required safety training and communicate relevant data, equipment leads, contract leads, and water-treatment order leads to a supervisor or branch manager.