Service Technician III

ITW•Hooksett, NH

About The Position

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers. Its Hobart Service network supports customers through specialized technicians and supply chain procedures. The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and complex troubleshooting experience. The routine schedule may include on-call, after-hours, holiday, and weekend repair support. The technician installs, maintains, diagnoses, repairs, and performs preventive maintenance on commercial food equipment. The position also involves customer service, documentation, safety compliance, support for new product introductions, and care of assigned company assets. Work is performed at an office facility and customer locations, including commercial kitchens. Travel may be required up to 50% of the time. The position has no direct or indirect supervisory responsibilities.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude, including complex troubleshooting experience.
Ability to interpret and follow schematic diagrams, service manuals, and mechanical diagrams.
Knowledge of equipment sequences of operation and state-specific and federal regulations related to combustion emissions.
Skill in using tools and equipment such as basic hand tools, gauges, and meters.
Customer-service, interpersonal, communication, problem-solving, and crisis/conflict-resolution skills.
Basic math skills, including calculations, percentages, and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand safety guidelines and perform work with an emphasis on safety, efficiency, and quality.
Ability to self-motivate, take direction from senior technicians and management, manage multiple priorities, and adjust priorities quickly.
Ability to meet productivity standards and complete work in a timely manner.
Ability to commit to extended work hours when necessary.
Ability to lift up to 75 lbs, climb ladders, walk extensively, drive extensively, kneel, squat, bend, push and pull, work in tight or confined spaces, operate motor vehicles or heavy equipment, and operate machinery and/or power tools.
Ability to travel up to 50% of the time.
Flexibility to meet critical deadlines and work schedules that may include early mornings, evenings, nights, weekends, and extended hours.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification; Accredited Certified Technician certification through CFESA, NATE, or Hobart is highly desirable.
EPA Certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment; plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract and/or time-and-material basis.
Interpret and follow schematic diagrams and demonstrate knowledge of equipment sequences of operation across multiple modes.
Understand state-specific and federal regulations related to combustion emissions.
Complete and document preventive maintenance on commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives by providing a quality customer experience and generating leads.
Support new product introduction and maintain current organization, industry, and equipment knowledge.
Take responsibility for assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Compile and summarize data for a supervisor and/or branch manager to support customer-focused strategies and sales leads.
Perform periodic visual safety inspections of vehicles and equipment; report defects and remove affected items from service until repaired or replaced.
Complete required safety training.
Prioritize regular workload, special tasks, and concurrent projects to complete work accurately and efficiently.
Provide on-site repair support that may include on-call, after-hours, holiday, and weekend work.