Service Technician III

ITW•Sacramento, CA

5d•$30 - $40•Onsite

About The Position

ITW Food Equipment Group LLC designs and manufactures commercial food equipment and supports customers through Hobart Service’s specialized service network. The Service Technician III provides on-site customer support, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and complex troubleshooting experience. The routine work schedule may include on-call, after-hours, holiday, and weekend repair support. The technician installs, maintains, diagnoses, and repairs commercial food equipment; completes preventive maintenance; follows safety procedures; and supports customer experience and branch financial objectives. The position has no direct or indirect supervisory responsibilities. Work takes place in an office facility and customer facilities, including commercial kitchens, with travel of up to 50% of the time. The hourly pay range is $29.70–$40.20, depending on qualifications and prior experience.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude, including complex troubleshooting experience.
Ability to interpret schematic diagrams and read standard service manuals and mechanical diagrams.
Knowledge of state-specific and federal regulations related to combustion emissions.
Skill using tools and equipment such as basic hand tools, gauges, and meters.
Customer service, interpersonal, communication, and problem-solving skills.
Ability to understand and follow safety guidelines and complete required safety training.
Basic math skills, including calculations and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to prioritize workload, manage concurrent tasks, adapt priorities, and complete work within established time frames.
Ability to communicate orally with people inside and outside the organization and demonstrate crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Ability to commit to extended hours when necessary.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, and work in tight or confined spaces.
Ability to operate motor vehicles or heavy equipment, machinery, and/or power tools.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification is highly desirable, including Accredited Certified Technician (CFESA, NATE, or Hobart).
EPA certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for contract and time-and-material customers.
Interpret and follow schematic diagrams and demonstrate knowledge of equipment sequences of operation across multiple operating modes.
Complete and document preventive maintenance on commercial food equipment.
Follow safety procedures and standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives through quality customer service and lead generation.
Support new product introductions and maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Perform visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Compile and summarize customer-focused data for a supervisor and/or branch manager, including equipment, contract, and water-treatment leads.
Meet productivity standards and complete work accurately and on time.
Travel to customer locations and provide repair support as needed, including on-call, after-hours, holiday, and weekend service.