Service Technician III

ITW•Pittsburgh, PA

About The Position

The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and complex troubleshooting experience. The schedule may include on-call, after-hours, holiday, and weekend repair support. The technician installs, maintains, diagnoses, repairs, and performs preventative maintenance on commercial food equipment. They follow safety procedures, support customer service and branch financial objectives, generate leads, support new product introductions, maintain current product and industry knowledge, and care for assigned company assets. The position has no supervisory responsibilities. Work takes place at an office and customer facilities, including commercial kitchens. The role involves travel up to 50% and may involve exposure to noise, heat, cold, slippery, wet, or dirty conditions. Hours are normally business hours, with schedule flexibility and occasional or extended hours as needed, including nights and weekends.

Requirements

High school diploma or GED.
4–7 years of food equipment service experience and/or 2–4 years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience.
Ability to interpret and follow schematic diagrams and read standard service manuals and mechanical diagrams.
Knowledge of operating sequences for multiple modes and state-specific and federal regulations related to combustion emissions.
Skill using tools and equipment such as basic hand tools, gauges, and meters.
Customer service, communication, problem-solving, and crisis/conflict resolution skills.
Ability to apply basic mathematics, including calculations and measurement conversions.
Basic or working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to prioritize work, manage time and concurrent projects, meet productivity standards, and adjust priorities quickly.
Ability to work independently, take direction, follow instructions, meet commitments, and work extended hours when necessary.
Ability to understand and follow safety guidelines and procedures.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive for extended periods, and kneel, squat, bend, push, pull, and work in tight or confined spaces.
Ability to operate motor vehicles or heavy equipment, machinery, and/or power tools.
Ability to travel up to 50% of the time.
Flexibility to meet critical deadlines and work schedules that may include early mornings, evenings, nights, weekends, on-call periods, and holidays.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification; Accredited Certified Technician credentials (CFESA, NATE, or Hobart) and EPA Certification are highly desirable.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment; plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for customers on contract and/or time-and-materials basis.
Interpret and follow schematic diagrams and understand sequences of operation for multiple operating modes.
Complete and document preventative maintenance on commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives by providing a quality customer experience and generating leads.
Support new product introduction and maintain current organization, industry, and equipment knowledge.
Be responsible for assigned company assets, including vehicle, tools, and inventory; follow safe-driving and other applicable policies.
Perform visual safety inspections of vehicles and equipment, report defects, and take defective items out of service until repaired or replaced.
Compile and summarize customer-focused information for supervisors or branch managers, including equipment, contract, and water-treatment leads.
Complete required safety training and communicate and coordinate effectively with customers, colleagues, senior technicians, and management.