Service Technician III

ITW•Richmond, VA

About The Position

The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. This role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and demonstrated experience with complex troubleshooting. The technician works with equipment such as commercial cooking and refrigeration systems and supports customers on contract and/or time-and-material (T&M) arrangements. The routine schedule may include on-call, after-hours, holiday, and weekend repair support. The technician installs, maintains, diagnoses, repairs, and performs preventive maintenance on commercial food equipment; interprets schematics and operating sequences; follows safety procedures; supports new product introduction; and contributes to customer experience and branch financial objectives. The role has no direct or indirect supervisory responsibilities. Work takes place at an office facility and customer facilities, including commercial kitchens. Travel may be required up to 50% of the time. The work may involve exposure to noise, heat, cold, and slippery, wet, or dirty conditions. Physical activities may include lifting up to 75 pounds, climbing ladders, extensive walking and driving, kneeling, squatting, bending, pushing and pulling, working in confined spaces, and operating vehicles, machinery, or power tools. Work is generally during normal business hours, with schedule flexibility and occasional or extended hours as needed, including nights and weekends.

Requirements

High school diploma or GED.
Four to seven years of food equipment service experience and/or two to four years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude, including complex troubleshooting experience.
Ability to interpret and follow schematic diagrams and read and interpret standard service manuals and mechanical diagrams.
Knowledge of operating sequences for multiple equipment operating modes.
Knowledge of state-specific and federal regulations related to combustion emissions.
Skill in using tools and equipment such as basic hand tools, gauges, and meters.
Customer service, interpersonal communication, and problem-solving skills.
Ability to understand and follow safety guidelines and procedures.
Basic math skills, including calculations and measurement conversions.
Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Oral communication skills and the ability to resolve crises or conflicts.
Ability to prioritize work, manage concurrent tasks, adjust priorities, and complete work accurately and on time.
Ability to self-motivate and take direction from senior technicians and management.
Ability to work extended hours when necessary.
Ability to lift up to 75 pounds; climb ladders; walk and drive extensively; kneel, squat, bend, push, and pull; work in tight or confined spaces; and operate motor vehicles, heavy equipment, machinery, and/or power tools.
Ability to travel up to 50% of the time and accommodate schedule flexibility, including after-hours, holiday, and weekend support.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification; Accredited Certified Technician certification through CFESA, NATE, or Hobart is highly desirable.
EPA certification.

Responsibilities

Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment, and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment for contract and time-and-material customers.
Interpret and follow schematic diagrams and understand equipment sequences of operation across multiple operating modes.
Complete and document preventive maintenance on commercial food equipment.
Follow standard operating procedures in Hobart Service safety manuals and programs.
Promote branch and organizational financial objectives by providing quality customer service and generating leads.
Support new product introduction and maintain current knowledge of the organization, industry, and equipment.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Compile and summarize data for a supervisor and/or branch manager to support customer-focused strategies and sales opportunities.
Complete required safety training and communicate effectively with customers, colleagues, and management.