Service Technician III

ITW•Sandston, VA

About The Position

The Service Technician III provides on-site support to Hobart Service customers, including installation and service of commercial food equipment. The role requires in-depth mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) knowledge and complex troubleshooting experience. The routine schedule may include on-call, after-hours, holiday, and weekend repair support. The technician installs, maintains, diagnoses, repairs, and performs preventative maintenance on commercial food equipment. The role also includes interpreting schematics, understanding equipment operating sequences and applicable emissions regulations, documenting work, supporting safety procedures and new product introductions, and promoting customer satisfaction and organizational financial objectives. The technician is responsible for assigned company assets and must follow safe-driving and other applicable company policies. This position has no supervisory responsibilities. Work takes place at an office facility and customer locations, including commercial kitchens. The role may involve travel up to 50% of the time, exposure to noise, heat, cold, wet, slippery, and dirty conditions, and a schedule that can include early mornings, evenings, nights, weekends, and extended hours as needed. Compensation depends on the successful candidate’s qualifications and prior experience.

Requirements

High school diploma or GED.
Four to seven years of food equipment service experience and/or two to four years of HVACR service experience.
In-depth mechanical, electrical, pneumatic, gas, and/or refrigeration aptitude, including complex troubleshooting experience.
Ability to read and interpret service manuals, mechanical diagrams, and schematics.
Knowledge of basic math, including calculations, percentages, and measurement conversions.
Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to communicate orally with people inside and outside the organization and to resolve crises or conflicts.
Ability to work independently, take direction from senior technicians and management, and adjust priorities in a multitasking environment.
Ability to understand and follow safety guidelines and complete required safety training.
Ability to lift up to 75 pounds, climb ladders, walk extensively, drive extensively, kneel, squat, bend, push and pull, work in confined spaces, operate motor vehicles or heavy equipment, and operate machinery or power tools.
Ability to travel up to 50% of the time.
Flexibility to work normal business hours as well as early mornings, evenings, nights, weekends, and extended hours when needed.

Nice To Haves

Associate degree or vocational certificate.
Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment.
Industry certification, including Accredited Certified Technician (CFESA, NATE, or Hobart).
EPA Certification.

Responsibilities

Install commercial food equipment and plan and lead more advanced installations as needed.
Maintain, diagnose, and repair commercial food equipment on contract and/or time-and-materials basis.
Interpret and follow schematic diagrams and understand sequences of operation for multiple equipment operating modes.
Understand state-specific and federal regulations related to combustion emissions.
Complete and document preventative maintenance on commercial food equipment.
Implement and support standard operating procedures in Hobart Service safety manuals and programs.
Provide a quality customer experience and generate leads in support of branch and organizational financial objectives.
Support new product introduction and maintain current organization, industry, and equipment knowledge.
Manage assigned company assets, including vehicle, tools, and inventory.
Follow safe-driving and other applicable company policies.
Perform periodic visual safety inspections of vehicles and equipment, report defects, and remove defective items from service until repaired or replaced.
Compile and summarize data for a supervisor and/or branch manager to support customer-focused strategies and sales.
Prioritize regular workload, special tasks, and concurrent projects to complete work accurately and efficiently.
Work extended hours when necessary to meet goals and critical deadlines.