Service Technician III (Master CFESA Certified)

Unlimited Service Group•Columbia, SC

About The Position

This position is responsible for maintaining and repairing customer equipment. The technician is trained in at least two skill sets, maintains a high level of productivity, holds three of the four CFESA certifications, and is assigned to the on-call roster. The role also requires leadership capabilities, including mentoring and training other employees. The technician troubleshoots and repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. They document work using a tablet, communicate professionally with customers, use appropriate tools, monitor vehicle stock, and maintain the service vehicle, tools, and uniforms. The role involves working independently with daily supervision, participating in scheduled weekend and holiday on-call rotations, and working regular overtime as needed. Additional duties include obtaining part numbers, collecting payment for COD jobs, contributing to branch response-time and first-time-fix targets, and participating in training. The position has frequent customer contact, daily contact with branch staff, occasional contact with corporate staff, and occasional contact with factories for warranty purposes.

Requirements

Must be at least 18 years of age.
Satisfactory background check and drug screen required.
Valid driver's license and a driving record that meets the company's safety standards.
One year of applicable experience.
CFESA Master Technician with three of the four CFESA certifications.
Trained in at least two skill sets.

Responsibilities

Follow all safety policies and procedures, including using personal protective equipment.
Troubleshoot and repair gas, electric, water, refrigeration, and steam-powered commercial kitchen and HVAC equipment.
Use a tablet to document parts orders, work orders, and timesheets in a timely manner.
Communicate professionally with customers about required repairs and status.
Use proper hand tools and power tools for repairs.
Monitor truck stock to ensure required parts are stocked on the vehicle.
Maintain the service vehicle, tools, and uniforms.
Work independently with daily supervision.
Participate in scheduled weekend and holiday on-call rotations and work regular overtime as needed.
Obtain correct part numbers through the branch parts person.
Collect payment on COD jobs.
Contribute to branch response-time and first-time-fix targets.
Participate in available training to increase skills and knowledge.
Mentor and train other employees.
Perform other duties as required.