Service Technician III (Master CFESA Certified)

Whaley Foodservice • Raleigh, NC

6d

About The Position

Responsible for maintaining and repairing customer equipment as assigned. The role is trained in at least two skill sets, maintains a high level of productivity, holds three of the four CFESA certifications, and participates in the on-call roster. The technician demonstrates leadership capabilities and can mentor and train other employees.

The position involves troubleshooting and repairing commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. Technicians document work using a tablet, communicate repair needs and status professionally to customers, monitor vehicle stock, and maintain their service vehicle, tools, and uniforms. The role works independently with daily supervision and participates in scheduled weekend and holiday on-call rotation and regular overtime as needed.

Requirements

• Must be at least 18 years of age.
• Three years of applicable experience.
• Valid driver's license and a driving record that meets the company's safety standards.
• CFESA Master Technician with three of the four CFESA certifications.
• Satisfactory background check and drug screen required.

Responsibilities

• Follow all safety policies and procedures, including using personal protective equipment.
• Troubleshoot and repair gas, electric, water, refrigeration, and steam-powered commercial kitchen and HVAC equipment.
• Use a tablet to document parts orders, work orders, and timesheets in a timely manner.
• Communicate professionally with customers about required repairs and repair status.
• Use appropriate hand tools and power tools for repairs.
• Monitor truck stock to ensure required parts are stocked on the vehicle.
• Maintain the service vehicle, tools, and uniforms.
• Work independently with daily supervision.
• Participate in the scheduled weekend and holiday on-call rotation and work regular overtime as needed.
• Obtain correct part numbers through the branch parts person.
• Collect payment for COD jobs.
• Contribute positively to branch response-time and first-time-fix targets.
• Participate in available training to increase skills and knowledge.
• Mentor and train other employees.
• Perform other duties as required.

Benefits

• Sign-on bonus available for qualified technicians.
• Competitive salary and on-call pay.
• Company vehicle and cell phone.
• Uniforms provided.
• Meters and test equipment.
• Continuing education and industry certification.
• 401(k) and profit sharing.
• Paid holidays and vacation.
• Medical and dental benefits.
• Short-term disability.
• Company-paid long-term disability insurance.
• Company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed