Service Technician III (Master CFESA Certified)

Whaley Foodservice • Wilmington, NC

7d

About The Position

This position is responsible for maintaining and repairing customer equipment. The technician is trained in at least two skill sets, maintains a high level of productivity, holds a CFESA Master Technician designation with three of the four CFESA certifications, and participates in the on-call roster. The role also requires leadership capabilities, including mentoring and training other employees.

The technician repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. The role involves documenting work using a tablet, communicating with customers, maintaining a service vehicle and equipment, and working independently with daily supervision. Weekend and holiday on-call rotation and regular overtime are part of the position as needed.

Requirements

• Must be at least 18 years of age.
• Three years of applicable experience.
• Valid driver's license and driving record that meet company safety standards.
• CFESA Master Technician with three of the four CFESA certifications.
• Satisfactory background check and drug screen required.

Responsibilities

• Follow safety policies and procedures, including using personal protective equipment.
• Troubleshoot and repair gas, electric, water, refrigeration, and steam-powered commercial kitchen and HVAC equipment.
• Use a tablet to document parts orders, work orders, and timesheets promptly.
• Communicate professionally with customers about required repairs and repair status.
• Use appropriate hand tools and power tools for repairs.
• Monitor truck stock to ensure required parts are stocked on the vehicle.
• Maintain the service vehicle, tools, and uniforms.
• Work independently with daily supervision.
• Participate in scheduled weekend and holiday on-call rotations and work regular overtime as needed.
• Obtain correct part numbers through the branch parts person.
• Collect payment for COD jobs.
• Contribute to branch targets for response time and first-time fix rates.
• Participate in available training to increase skills and knowledge.
• Mentor and train other employees.
• Perform other duties as required.

Benefits

• Sign-on bonus available for qualified technicians.
• Competitive salary and on-call pay.
• Company vehicle and cell phone.
• Uniforms provided.
• Meters and test equipment.
• Continuing education.
• Industry certification.
• 401(k) and profit sharing.
• Paid holidays and vacation.
• Medical and dental benefits.
• Short-term disability.
• Company-paid long-term disability insurance.
• Company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed