Service Technician III (Master CFESA Certified)

Whaley Foodservice • Myrtle Beach, SC

6d

About The Position

This position is responsible for maintaining and repairing customer equipment. The technician is trained in at least two skill sets, maintains a high level of productivity, holds three of the four CFESA certifications, and participates in the on-call roster. The role also involves demonstrating leadership by mentoring and training other employees.

The technician troubleshoots and repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. The role requires professional communication with customers, timely documentation of work using a tablet, monitoring truck stock, and maintaining the service vehicle, tools, and uniforms. The technician works independently with daily supervision and participates in scheduled weekend and holiday on-call rotations and regular overtime as needed.

Additional duties include obtaining part numbers, collecting payment for COD jobs, contributing to branch response-time and first-time-fix targets, participating in training, and performing other duties as required. The role has daily contact with branch staff, occasional contact with corporate staff and factories for warranty purposes, and frequent, regular contact with customers.

Requirements

• At least 18 years of age.
• One year of applicable experience.
• Valid driver's license and a driving record that meets the company's safety standards.
• CFESA Master Technician with three of the four CFESA certifications.
• Satisfactory background check and drug screen.
• Trained in at least two skill sets.

Responsibilities

• Follow safety policies and procedures, including using personal protective equipment.
• Troubleshoot and repair gas-, electric-, water-, refrigeration-, and steam-powered commercial kitchen and HVAC equipment.
• Use a tablet to document parts orders, work orders, and timesheets in a timely manner.
• Communicate professionally with customers about required repairs and repair status.
• Use appropriate hand and power tools for repairs.
• Monitor truck stock to ensure required parts are stocked on the vehicle.
• Maintain the service vehicle, tools, and uniforms.
• Work independently with daily supervision.
• Participate in scheduled weekend and holiday on-call rotations and work regular overtime as needed.
• Obtain correct part numbers through the branch parts person.
• Collect payment on COD jobs.
• Contribute to branch response-time and first-time-fix targets.
• Participate in available training to increase skills and knowledge.
• Mentor and train other employees.
• Perform other duties as required.

Benefits

• Sign-on bonus available for qualified technicians.
• Competitive salary and on-call pay.
• Company vehicle and cell phone.
• Uniforms provided.
• Meters and test equipment.
• Continuing education and industry certification.
• 401(k) and profit sharing.
• Paid holidays and vacation.
• Medical and dental benefits.
• Short-term disability.
• Company-paid long-term disability insurance.
• Company-paid life insurance.
• Town Shares Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed