Service Technician III (Master CFESA Certified)
About The Position
This position is responsible for maintaining and repairing customer equipment as assigned. The technician is trained in at least two skill sets, maintains a high level of productivity, holds three of the four CFESA certifications, and participates in the on-call roster. The role also requires leadership capabilities, including mentoring and training other employees. The technician troubleshoots and repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. They document parts orders, work orders, and timesheets using a tablet; communicate professionally with customers about repairs and status; monitor vehicle stock; and maintain the service vehicle, tools, and uniforms. The technician works independently with daily supervision and participates in scheduled weekend and holiday on-call rotations and regular overtime as needed. Additional duties include obtaining part numbers through the branch parts person, collecting payment on COD jobs, contributing to branch response-time and first-time-fix targets, attending available training, and performing other required duties. The position has frequent and regular customer contact, daily contact with branch staff, occasional contact with corporate staff, and occasional contact with factories for warranty purposes.
Requirements
- Must be at least 18 years of age.
- Three years of applicable experience.
- Valid driver's license and driving record that align with company safety standards.
- CFESA Master Technician with three of the four CFESA certifications.
- Completion of a satisfactory background check and drug screen.
- Trained in at least two skill sets.
Responsibilities
- Follow all safety policies and procedures, including the use of personal protective equipment.
- Troubleshoot and repair gas-, electric-, water-, refrigeration-, and steam-powered commercial kitchen and HVAC equipment.
- Use a tablet to document parts orders, work orders, and timesheets promptly.
- Communicate professionally with customers about required repairs and repair status.
- Use appropriate hand and power tools for repairs.
- Monitor truck stock and ensure required parts are stocked on the vehicle.
- Maintain the service vehicle, tools, and uniforms.
- Work independently with daily supervision.
- Participate in scheduled weekend and holiday on-call rotations and work regular overtime as needed.
- Obtain correct part numbers through the branch parts person.
- Collect payment on COD jobs.
- Contribute to branch response-time and first-time-fix targets.
- Participate in available training to increase skills and knowledge.
- Mentor and train other employees.
- Perform other duties as required.
Benefits
- Sign-on bonus available for qualified technicians.
- Competitive salary and on-call pay.
- Company vehicle and cell phone.
- Uniforms provided.
- Meters and test equipment.
- Continuing education and industry certification.
- 401(k) and profit sharing.
- Paid holidays and vacation.
- Medical and dental benefits.
- Short-term disability.
- Company-paid long-term disability insurance.
- Company-paid life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
