Service Technician III (Master CFESA Certified)

Whaley Foodservice • Raleigh, NC

18h

About The Position

This position maintains and repairs customer equipment as assigned. The technician is trained in at least two skill sets, maintains a high level of productivity, holds three of the four CFESA certifications, and is assigned to the on-call roster. The role includes demonstrating leadership capabilities and mentoring and training other employees.

The technician troubleshoots and repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. The work involves documenting tasks using a tablet, communicating professionally with customers, using appropriate hand and power tools, monitoring vehicle parts stock, and maintaining the service vehicle, tools, and uniforms. The position works independently with daily supervision and participates in scheduled weekend and holiday on-call rotations and regular overtime as needed.

Requirements

• Must be at least 18 years of age.
• Completion of a satisfactory background check and drug screen is required.
• Three years of applicable experience.
• Valid driver's license and driving record that align with the company's safety standards.
• CFESA Master Technician with three of the four CFESA certifications.
• Trained in at least two skill sets.

Responsibilities

• Follow all safety policies and procedures, including use of personal protective equipment.
• Troubleshoot and repair gas, electric, water, refrigeration, and steam-powered commercial kitchen and HVAC equipment.
• Use a tablet to document parts orders, work orders, and timesheets in a timely manner.
• Communicate professionally with customers about required repairs and repair status.
• Use appropriate tools, including hand tools and power tools.
• Monitor truck stock to ensure required parts are stocked on the vehicle.
• Maintain the service vehicle, tools, and uniforms.
• Work independently with daily supervision.
• Participate in scheduled weekend and holiday on-call rotations and work regular overtime as needed.
• Obtain correct part numbers through the branch parts person.
• Collect payment for COD jobs.
• Contribute to branch targets for response time and first-time fix rates.
• Participate in available training to increase skills and knowledge.
• Mentor and train other employees.
• Perform other duties as required.

Benefits

• Sign-on bonus available for qualified technicians.
• Competitive salary and on-call pay.
• Company vehicle and cell phone.
• Uniforms provided.
• Meters and test equipment.
• Continuing education and industry certification.
• 401(k) and profit sharing.
• Paid holidays and vacation.
• Medical and dental benefits.
• Short-term disability.
• Long-term disability insurance (company paid).
• Life insurance (company paid).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed