Service Technician III (Master Certified Service Technician)

Whaley Foodservice•Birmingham, AL

About The Position

This position is responsible for maintaining and repairing customer equipment as assigned. The technician is trained in at least three skill sets, maintains a high level of productivity, holds three of the four CFESA certifications, and participates in the on-call roster. The role also calls for leadership capabilities, including mentoring and training other employees. The technician troubleshoots and repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. Work includes documenting tasks using a tablet, communicating professionally with customers, maintaining service vehicles and tools, monitoring vehicle stock, and performing work independently with daily supervision. The position includes scheduled weekend and holiday on-call rotation and regular overtime as needed.

Requirements

Must be at least 18 years of age.
Satisfactory background check and drug screen required.
Valid driver's license and driving record that meets the company's safety standards.
One year of applicable experience.
CFESA Master Technician with three of the four CFESA certifications.

Responsibilities

Follow all safety policies and procedures, including using personal protective equipment.
Troubleshoot and repair gas, electric, water, refrigeration, and steam-powered commercial kitchen and HVAC equipment.
Use a tablet to document parts orders, work orders, and timesheets promptly.
Communicate professionally with customers about required repairs and repair status.
Use appropriate hand and power tools for repairs.
Monitor truck stock to ensure required parts are stocked on the vehicle.
Maintain the service vehicle, tools, and uniforms.
Work independently with daily supervision.
Participate in the scheduled weekend and holiday on-call rotation and work regular overtime as needed.
Obtain correct part numbers through the branch parts person.
Collect payment on COD jobs.
Contribute positively to branch response-time and first-time-fix targets.
Participate in available training to increase skills and knowledge.
Mentor and train other employees.
Perform other duties as required.