Service Technician III (Master Certified Service Technician)

Whaley Foodservice•Greenville, SC

About The Position

This position is responsible for maintaining and repairing customer equipment as assigned. The technician is trained in at least three skill sets, maintains a high level of productivity, holds three of the four CFESA certifications, and participates in the on-call roster. The position also demonstrates leadership capabilities, including mentoring and training other employees. The technician troubleshoots and repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. The role requires professional communication with customers, timely documentation of work using a tablet, maintaining a properly stocked service vehicle, and keeping vehicles, tools, and uniforms in good condition. Work is performed independently with daily supervision, with scheduled weekend and holiday on-call rotation and regular overtime as needed. The role involves daily contact with branch staff, occasional contact with corporate staff and factories for warranty purposes, and frequent, regular contact with customers. Applicants must be at least 18 years old and complete a satisfactory background check and drug screen. A valid driver's license and driving record meeting company safety standards are required, along with one year of applicable experience and CFESA Master Technician status with three of the four CFESA certifications.

Requirements

Must be at least 18 years of age.
Satisfactory background check and drug screen required.
Valid driver's license and driving record that aligns with company safety standards.
One year of applicable experience.
CFESA Master Technician with three of the four CFESA certifications.
Trained in at least three skill sets.

Responsibilities

Follow all safety policies and procedures, including the use of personal protective equipment.
Troubleshoot and repair gas-, electric-, water-, refrigeration-, and steam-powered commercial kitchen and HVAC equipment.
Use a tablet to document parts orders, work orders, and timesheets in a timely manner.
Communicate professionally with customers about required repairs and repair status.
Use appropriate hand tools and power tools for repairs.
Monitor truck stock and ensure required parts are stocked on the vehicle.
Maintain the service vehicle, tools, and uniforms.
Work independently with daily supervision.
Participate in the scheduled weekend and holiday on-call rotation and work regular overtime as needed.
Obtain correct part numbers through the branch parts person.
Collect payment on COD jobs.
Contribute to branch response-time and first-time-fix-rate targets.
Participate in available training to increase skills and knowledge.
Mentor and train other employees.
Perform other duties as required.