Service Technician III (Master Certified Service Technician)

Unlimited Service Group•Birmingham, AL

About The Position

This position is responsible for maintaining and repairing customer equipment as assigned. The technician is trained in at least three skill sets, maintains a high level of productivity, holds three of the four CFESA certifications, and participates in the on-call roster. The role also requires leadership capabilities, including mentoring and training other employees. The technician troubleshoots and repairs commercial kitchen and HVAC equipment powered by gas, electricity, water, refrigeration, and steam. They document work and time, communicate professionally with customers, maintain their service vehicle and equipment, and work independently with daily supervision. The position includes scheduled weekend and holiday on-call rotations and regular overtime as needed. Whaley Foodservice is an equal opportunity employer that celebrates diversity and is committed to an inclusive environment for all employees.

Requirements

Must be at least 18 years of age.
Must pass a satisfactory background check and drug screen.
Valid driver's license and driving record that meets company safety standards.
One year of applicable experience.
CFESA Master Technician with three of the four CFESA certifications.
Training in at least three skill sets.

Responsibilities

Follow all safety policies and procedures, including using personal protective equipment.
Troubleshoot and repair gas-, electric-, water-, refrigeration-, and steam-powered commercial kitchen and HVAC equipment.
Use a tablet to document parts orders, work orders, and timesheets promptly.
Communicate professionally with customers about required repairs and repair status.
Use appropriate hand and power tools for repairs.
Monitor truck stock and ensure required parts are stocked on the vehicle.
Maintain the service vehicle, tools, and uniforms.
Work independently with daily supervision.
Participate in scheduled weekend and holiday on-call rotations and work regular overtime as needed.
Obtain correct part numbers through the branch parts person.
Collect payment for COD jobs.
Contribute positively to branch response-time and first-time-fix targets.
Participate in available training to increase skills and knowledge.
Perform other duties as required.
Mentor and train other employees.