Dual Rate Service Technician II/Facilities Shift Manager

Seneca Gaming Corporation•Buffalo, NY

19d

About The Position

The Service Technician II is the primary position and fills in as Facilities Shift Manager when needed. As Service Technician II, the employee repairs and maintains casino and hotel buildings and grounds. In the secondary Facilities Shift Manager role, the employee assists the Director of Facilities and, under direction, oversees daily or shift-based Facilities Department operations. Duties must follow Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The role performs building, grounds, electrical, plumbing, mechanical, heating and air-conditioning, and preventive maintenance work. When acting as Facilities Shift Manager, it supports department operations, staffing, training, safety and environmental programs, equipment maintenance planning, and contractor coordination. The position requires independent work, customer service, policy compliance, and attendance at necessary meetings. Hours are determined by a 24-hour schedule. The position is eligible for a $1,500 sign-on bonus. Starting pay is $22.00; compensation is negotiable based on experience and education.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
At least five years of experience in industrial or power plant operations and equipment, including technical work involving electrical, heating and air-conditioning systems, and plumbing.
At least five years of experience in facility maintenance operations, including carpentry, masonry, painting, welding, kitchen appliance and refrigeration maintenance or repair, mechanical and heavy equipment, key and lock systems, and grounds or landscaping.
Direct experience in maintenance planning and computer systems.
Valid driver’s license and ability to substantiate a safe driving record acceptable to the company’s liability insurance carrier.
Strong interpersonal communication and organizational skills.
Professionalism and ability to work independently and effectively with others.
Attention to detail; ability to take direction, handle multiple tasks, prioritize work, and complete projects.
Willingness to acquire new skills and use technology to improve processes and solve problems.
Ability to write routine correspondence, compile reports, and speak effectively to the public, employees, and customers.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all areas of the casino.
Ability to lift up to 50 pounds.
Ability to work with standard tools of the trade and in all weather conditions.
Ability to maintain physical stamina and a suitable mental attitude under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and business-community members.

Nice To Haves

At least five years of experience in a supervisory position is preferred.

Responsibilities

Coordinate and assist with maintaining and cleaning building grounds, including sweeping lots, removing snow, mowing grass, and watering landscaping.
Repair and maintain the physical structures of the casino.
Replace defective electrical switches and lighting equipment; troubleshoot and repair electrical problems.
Repair or replace locks and mechanical equipment in the building as needed.
Repair and replace plumbing fixtures.
Identify heating and air-conditioning system problems and initiate appropriate action.
Perform daily routine maintenance and routine and preventive maintenance on facility equipment.
Help keep public areas around the facilities, including the parking lot and main entrance, clear of litter and debris.
Ensure personnel safety and security within the facilities and that safety devices are in proper working order.
Work independently without direct supervision, attend necessary meetings, and meet attendance expectations.
Provide exceptional, professional customer service and maintain a professional work environment with supervisors, managers, staff, and patrons.
Maintain awareness of information-security policies and comply with them.
Complete required SGC training programs within nine months of starting employment.
Under Facilities Management direction, support the profitability and smooth operation of Facilities Departments.
Work with managers to develop schedules and plans based on operating requirements and equipment needs.
Seek management and personnel input on goals, objectives, and tactical strategies.
Evaluate labor needs and productivity and recommend staffing and performance-management actions; oversee policy compliance and appropriate corrective action.
Oversee staff training, recognition, coaching, discipline, and other personnel matters under Facilities Management guidance.
Identify employee development needs and coordinate or participate in departmental training.
Manage staff work and ensure employees meet job-function requirements.
Coordinate with other departments to ensure operating conditions, parts, tooling, labor, contract services, and environmental and safety programs are in place.
Supervise inspection and maintenance of mechanical and tool equipment; establish work procedures, maintenance and outage plans, and preventive maintenance programs.
Review faulty-equipment reports, investigate failures, and recommend equipment overhaul, replacement, or modifications.
Follow safety codes, trade and company standards, and applicable laws; lead daily implementation of safety and environmental programs.
Ensure safety data sheets are obtained for hazardous materials and implement safe materials-handling practices; provide technical assistance on equipment, tools, planning, and safety and environmental reporting.
Oversee contractor communications, OSHA compliance, equipment safety, and scheduling and coordination of construction, renovation, and modification work.
Comply with Purchasing, HR, and TERO regulations.