Floorperson/Pit Manager - Dual Rate

Four Winds Casinos•New Buffalo Township, MI

About The Position

Responsible for supervising assigned table games or pit areas to ensure game integrity, guest satisfaction, and compliance with policies and procedures. The role oversees table games during an assigned shift, maintains guest-service standards and appropriate game pace, spreads, limits, and staffing, and communicates noteworthy or suspicious activity to casino Shift Managers. It also supports employee training and evaluation and monitors pit accounting procedures and administrative transactions. The position requires current knowledge of applicable gaming laws, regulations, internal controls, policies, and procedures. The role promotes a fun and respectful environment for guests and employees, encourages open communication and conflict resolution, and supports employee retention through training and development. The position directly supervises assigned floor people and indirectly supervises dealers.

Requirements

High school diploma.
Two to five years of casino operations experience.
Level 2 Gaming License.
Effective communication and organizational skills.
Strong interpersonal skills.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to employee or guest inquiries.
Ability to communicate effectively in one-on-one, small-group, and large-group situations.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and interpret graph data.
Ability to apply common-sense reasoning to a variety of situations.

Nice To Haves

At least four years of experience in a Table Games Department.

Responsibilities

Supervise the operation of a specified number of table games during an assigned shift.
Maintain high standards of guest service, hospitality, and player development.
Ensure games proceed at an appropriate pace and maintain suitable game spreads, limits, and staffing.
Inform casino Shift Managers of noteworthy, suspicious, or unusual activity and facilitate information flow throughout the casino.
Assist in training and evaluating subordinate employees fairly and equitably.
Understand and monitor pit accounting and administrative procedures, including fills, credits, and marker transactions.
Maintain current knowledge of applicable gaming laws and regulations, internal controls, policies, and procedures.
Create a fun atmosphere for casino guests and model mutual respect, dignity, and integrity among employees.
Encourage employees to share ideas, discuss concerns, and resolve conflicts.
Support employee retention through involvement in training and development, and explain procedures in advance.
Directly supervise assigned floor people and indirectly supervise dealers.