Floorperson/Pit Manager - Dual Rate

Four Winds Casinos Career Site•New Buffalo, MI

About The Position

The Floorperson/Pit Manager supervises assigned table games or pit areas to ensure game integrity, guest satisfaction, and compliance with policies and procedures. The role oversees table-game operations during an assigned shift, maintains guest-service and hospitality standards, ensures games move at an appropriate pace, and maintains appropriate game spreads, limits, and staffing. It also involves communicating noteworthy or unusual activity to casino Shift Managers and facilitating information flow throughout the casino. The position assists with training and fair evaluation of subordinate employees, understands and monitors pit accounting and administrative procedures—including fills, credits, and marker transactions—and maintains current knowledge of applicable gaming laws, regulations, internal controls, policies, and procedures. The role directly supervises assigned floor people and indirectly supervises dealers. It also promotes a fun guest atmosphere, mutual respect, open communication, conflict resolution, and employee training and development.

Requirements

High school diploma.
Two to five years of casino operations experience.
Effective communication and organizational skills.
Strong interpersonal skills.
Level 2 Gaming License required.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to inquiries from employees or guests.
Ability to communicate effectively one-on-one and in small and large groups.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and interpret data from graphs.
Ability to apply common-sense reasoning to a variety of situations.

Nice To Haves

Minimum of four years of experience in a Table Games Department preferred.

Responsibilities

Supervise the operation of assigned table games during the assigned shift.
Maintain high standards of guest service, hospitality, and player development.
Ensure games proceed at an appropriate pace.
Maintain appropriate game spreads, limits, and staffing.
Inform casino Shift Managers of noteworthy, suspicious, or unusual activity.
Facilitate the flow of information throughout the casino.
Assist in training and evaluating subordinate employees fairly and equitably.
Understand pit accounting and administrative tasks, including fills, credits, and marker transactions, and monitor subordinate employees' handling of these tasks as necessary.
Maintain current knowledge of applicable gaming laws and regulations, internal controls, policies, and procedures.
Directly supervise assigned floor people and indirectly supervise dealers.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, integrity, open discussion, and conflict resolution among employees.
Support employee retention through training and development and explain the reasons for procedures before carrying them out.