Dual Rate-Housekeeping Floor Supervisor/Shift Manager

Seneca Gaming Corporation•Salamanca, NY

About The Position

The Housekeeping Floor Supervisor is the primary position and oversees and assists with the daily responsibilities of hotel housekeeping front-line personnel. The Housekeeping Shift Manager is the secondary position and assists with oversight and administration of housekeeping and textile operations while providing first-class guest service. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position may also perform subordinate employees’ work as needed, and duties and expectations may change as needed. Work hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
At least three years of related housekeeping supervisory or management experience required.
Proficient computer skills.
Basic mathematical skills needed to conduct inventories.
Excellent communication skills for dealing effectively with customers and employees.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to resolve problems and conflicts diplomatically and tactfully.
Proven leadership ability to provide general guidance to subordinate personnel and direction toward short-term developmental goals.
Ability to use discretion and respect guest privacy.
Adequate manual dexterity to operate cleaning equipment.
Ability to safely dilute and use cleaning chemicals.
Ability to lift and move up to 50 pounds.
Ability to reach, bend, squat, and climb step ladders to clean and inspect facilities.
Ability to stand, walk, and move through all hotel areas for long periods, approximately 95% of the time.
Ability to maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced resort environment and dealing effectively with customers, management, employees, and members of the business community.

Responsibilities

Supervise the assigned area to ensure guest rooms are serviced according to established policies and standards.
Monitor and report guest-room status, stock levels, and problems within the hotel.
Inspect guest rooms and hotel common and public areas to ensure quality standards.
Coordinate distribution and collection of keys, beepers, and other equipment for the assigned area.
Assist with hiring and evaluating employees and administer established training programs.
Comply with Purchasing, HR, and TERO requirements.
Ensure top-quality guest service and communicate with patrons in a pleasant, friendly, and professional manner.
Perform the work of subordinates as needed.
Promote positive public and employee relations.
Maintain a clean, safe, hazard-free work environment within the area of responsibility.
Participate as a panel member on SGC's Board of Review as needed.
Maintain understanding of information-security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment.
Attend necessary meetings.
Prepare detailed financial reports and ensure adherence to established budgets.
Assist with budget preparation and investigate and resolve operating-budget discrepancies.
Conduct daily room inspections to promote efficiency and compliance with policies and service standards.
Investigate and resolve employee and guest situations.
Maintain and implement departmental procedures and ensure adherence to company and departmental policies.
Train, schedule, appraise, and supervise directly assigned personnel.