Dual Floor Supervisor / Casino Shift Manager
About The Position
Oversee table games and employees to ensure the safety, integrity, and security of operations and compliance with Company and regulatory policies and procedures. Supervise, coach, and support dealers, and maintain superior customer service by cultivating the established player base and promoting a positive Company image. As a Casino Shift Manager, manage all casino table games on the assigned shift. Ensure adherence to company policies, procedures, gaming regulations, and applicable laws. Handle personnel matters including scheduling, training, coaching, and performance management. Oversee table-game security and operations, staffing levels, customer service, revenue, equipment, gaming supplies, reports, customer rewards and credit lines, guest disputes, and complimentary services. Maintain the confidentiality of property and Boyd Gaming proprietary information.
Requirements
- Must be at least 21 years of age.
- Two years of experience as a Floor Supervisor.
- Knowledge of applicable gaming regulations and company policies.
- Thorough knowledge of at least two games.
- Excellent communication and customer service skills.
- Ability to obtain and maintain necessary certifications and/or licenses.
- Thorough knowledge of all casino games, rules, procedures, and regulations.
Responsibilities
- Stand and circulate throughout the assigned area.
- Maintain thorough knowledge of the games assigned for supervision and calculate payoffs.
- Understand and monitor compliance with gaming regulations, company policies, and procedures.
- Operate a computer to access credit lines and issue credit.
- Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
- Direct and supervise dealers in the assigned area.
- Evaluate designated team members’ performance annually.
- Monitor changes of cards and dice, and inspect new equipment before allowing it into play.
- Resolve customer complaints or refer them to the Shift Manager when appropriate.
- Manage all casino table games on the assigned shift and ensure compliance with company policies, gaming regulations, and applicable laws.
- Handle personnel matters, including scheduling, training, coaching, and performance management.
- Review internal security of table games and monitor activities affecting casino operations and integrity.
- Provide high-level customer service to support player enjoyment and return play.
- Pursue maximum product revenue through communication about game mix, positioning, pricing, and evaluation of new products.
- Evaluate business conditions, special events, and weather to maintain appropriate staffing and gaming levels.
- Handle casino guests’ table-game and hotel-area needs, complaints, and disputes in a timely and professional manner.
- Distribute cards, dice, and tiles to gaming pits and visually inspect casino equipment.
- Author and distribute casino win/loss and other reports as requested by Senior Management.
- Protect customers’ rewards and credit lines.
- Distribute and administer performance appraisals, commendations, constructive letters, and discipline to table-games department employees at all reporting levels.
- Maintain confidentiality of property and Boyd Gaming trade secrets and proprietary information.
- Issue customer and guest comps in accordance with established property standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
