Dual Floor Supervisor / Casino Shift Manager

Boyd Gaming•Las Vegas, NV

About The Position

Oversee table games and employees to ensure safety, integrity, security, and compliance with company and regulatory policies and procedures. Supervise, coach, and support dealers, and maintain superior customer service by cultivating the established player base and supporting a positive company image. As a Casino Shift Manager, manage all casino table games on the assigned shift, ensure compliance with company policies and gaming regulations, and handle personnel matters such as scheduling, training, and coaching. Oversee table game operations, staffing, equipment, customer service, revenue and product considerations, reports, customer rewards and credit lines, and employee performance management. Maintain confidentiality of property and Boyd Gaming trade secrets and proprietary information.

Requirements

Must be at least 21 years of age.
Two years of experience as a Floor Supervisor.
Knowledge of applicable gaming regulations and company policies.
Thorough knowledge of at least two games.
Excellent communication and customer service skills.
Ability to obtain and maintain necessary certifications and/or licenses.
Thorough knowledge of casino games, rules, procedures, and regulations.

Responsibilities

Stand and circulate throughout the assigned area.
Know the games assigned for supervision and calculate all payoffs.
Monitor compliance with gaming regulations, company policies, and procedures.
Use the computer to access credit lines and issue credit.
Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
Direct and supervise dealers in the assigned area.
Evaluate designated team members’ performance annually.
Monitor changes of cards and dice, and inspect new equipment before allowing it into play.
Resolve customer complaints or refer them to the Shift Manager when appropriate.
Manage all casino table games on the assigned shift and ensure policies, procedures, and gaming regulations are followed.
Handle personnel matters, including scheduling, training, and coaching.
Enforce applicable laws and regulations and review internal security and surveillance of table game activities.
Provide high-quality customer service to encourage player enjoyment and return play.
Work toward maximum product revenue through communication about mixture, positioning, pricing, and evaluation of new products.
Evaluate business conditions, special events, and weather in relation to staffing levels and gaming needs.
Handle guest needs, complaints, and disputes related to table games and hotel areas in a timely and professional manner.
Distribute cards, dice, and tiles to gaming pits and visually inspect casino equipment.
Author and distribute casino win/loss and other reports as requested by Senior Management.
Protect customer rewards and credit lines.
Administer performance appraisals, commendations, constructive letters, and discipline to table games department employees.
Maintain confidentiality of property and Boyd Gaming trade secrets and proprietary information.
Issue customer and guest comps in accordance with established property standards.