Casino Floor Supervisor

Landry's, LLC.•Las Vegas, NV

About The Position

Supervises a section of the casino floor, typically comprising one to eight table games, and supervises the dealers assigned to that section. Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or Casino Manager on duty. The role requires a high level of professional, personalized guest service aligned with the Company’s K.E.E.P. brand standard: Kindness, Engagement, Empathy, and Positivity. The supervisor monitors table-game activity and game integrity, supports dealer training, ensures compliance with applicable laws and regulations and company procedures, and coordinates with other departments. The role also includes managing player ratings, table inventory, markers, bankrolls, fills and credits, and comps; completing reports and projects; and maintaining equipment. The position supervises Table Games Dealers and requires working varied shifts, including weekends and holidays. This is a tipped-position designation, but the posting states that the position does not earn tips.

Requirements

At least 2 years of table-games experience.
Thorough knowledge of Craps, Roulette, Baccarat, and Blackjack.
Ability to effectively supervise employees, including training and coaching, and evidence of developing exceptionally motivated teams.
Excellent interpersonal and communication skills.
Ability to communicate effectively in English, both orally and in writing, with guests, employees, and management in connection with the position’s duties.
Computer literacy in Bally Table View and CMP.
Ability to obtain Nevada Gaming Registration and an Alcohol Awareness Card.
Minimum age of 21.
Basic mathematical skills, including addition, subtraction, multiplication, and division as applicable to the position.
Ability to read and understand policies and procedures.
Ability to complete standard forms and reports.

Responsibilities

Monitor activity on all table games in the assigned section and ensure game integrity.
Maintain a thorough understanding of the rules and procedures for each game offered in the assigned section.
Maintain a thorough understanding of Dealer and Casino Floor Supervisor standard operating procedures (SOPs).
Maintain detailed knowledge of upcoming casino events.
Monitor and continually train table-games dealers; communicate with managers when progressive discipline is needed.
Greet and interact with guests in a professional, welcoming, and attentive manner.
Ensure compliance in the assigned section with laws, regulations, MICS, and company and departmental policies.
Work professionally with Security, Surveillance, Human Resources, Finance/Cage, and other departments to complete day-to-day tasks properly and efficiently.
Identify advantage play and cheating techniques promptly to preserve game integrity.
Maintain working knowledge of other applicable departmental SOPs, such as procedures for creating players cards or issuing marketing comps.
Rate players accurately, including time played, average bet, and win/loss.
Track table inventory and ensure chips are accounted for.
Communicate pertinent gaming and employee information to the Team Lead, Casino Manager, and/or Casino Shift Manager.
Issue and redeem markers to credit customers in accordance with MICS and SOPs.
Maintain proper bankrolls on all games in the assigned section through fill and credit processes.
Issue comps according to guidelines.
Use sound judgment to make fair and appropriate decisions consistent with departmental policies, internal controls, and gaming regulations.
Complete day-to-day reports and assigned special projects accurately and efficiently.
Work varied shifts, including weekends and holidays.
Perform other reasonable duties and responsibilities as requested.
Maintain equipment in the assigned section and ensure items are in proper working order.
Supervise Table Games Dealers.