Dual Floor Supervisor / Casino Shift Manager

Boyd Gaming•Las Vegas, NV

10d

About The Position

Oversee table games and employees to ensure safety, integrity, security, and compliance with company and regulatory policies and procedures. Supervise, coach, and support dealers, and maintain superior customer service by cultivating the established player base and promoting a positive company image. As a Casino Shift Manager, manage all casino table games on the assigned shift, ensuring compliance with company policies and gaming regulations. Handle personnel matters such as scheduling, training, and coaching, and oversee table game operations, customer service, staffing, security, equipment, reporting, customer rewards and credit lines, performance management, and complimentary services.

Requirements

Must be at least 21 years of age.
Two years of experience as a Floor Supervisor.
Knowledge of applicable gaming regulations and company policies.
Thorough knowledge of at least two games.
Excellent communication and customer service skills.
Ability to obtain and maintain any necessary certifications and licenses.
Thorough knowledge of all casino games, rules, procedures, and regulations.

Responsibilities

Stand and circulate throughout the assigned area.
Maintain thorough knowledge of the games assigned for supervision and calculate payoffs.
Monitor compliance with gaming regulations, company policies, and procedures.
Use a computer to access credit lines and issue credit.
Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
Direct, supervise, coach, and support dealers in the assigned area.
Evaluate designated team members’ performance annually.
Monitor changes of cards and dice, and inspect new equipment before allowing it into play.
Resolve customer complaints or refer them to the Shift Manager when appropriate.
Manage all casino table games on the assigned shift and ensure adherence to applicable policies, procedures, laws, and regulations.
Handle personnel-related matters, including scheduling, training, and coaching.
Review internal security and monitor activities that could affect the efficiency, effectiveness, or integrity of casino operations.
Provide customer service that supports player enjoyment and return play.
Help attain product revenue through communication about product mix, positioning, pricing, and evaluation of new products.
Evaluate business conditions, special events, and weather when determining appropriate staffing and gaming levels.
Handle guest needs, complaints, and disputes related to table games and hotel areas promptly and professionally.
Distribute cards, dice, and tiles to gaming pits and visually inspect casino equipment.
Author and distribute casino win/loss and other reports as requested by senior management.
Protect customer rewards and credit lines.
Administer performance appraisals, commendations, constructive letters, and discipline to table games department employees at all reporting levels.
Maintain confidentiality of property information and Boyd Gaming trade secrets and proprietary information.
Issue customer and guest comps in accordance with established property standards.