Dual Rate Service Technician II/Facilities Shift Manager

Seneca Gaming Corporation•Buffalo, NY

22d

About The Position

The Service Technician II is the primary position and may fill in as Facilities Shift Manager when needed. As Service Technician II, the employee repairs and maintains casino and hotel buildings, grounds, and facilities equipment. When serving as Facilities Shift Manager, the employee assists the Director of Facilities and, under Facilities Management’s direction, oversees daily or shift-level Facilities Department operations. All duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The role includes routine and preventive maintenance, repairs to electrical, plumbing, mechanical, heating, and air-conditioning systems, grounds and public-area upkeep, and responsibility for personnel safety and properly functioning safety devices. In the secondary manager role, the employee coordinates staffing, schedules, training, maintenance and outage planning, contractor work, safety and environmental programs, and departmental operations. The position has a $1,500 sign-on bonus and a starting rate of $22.00; compensation is negotiable based on experience and education. Work hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Five years of experience in industrial or power plant operations and equipment, including technical fields such as electrical, heating and air-conditioning systems (including boilers, chillers, diesels, and auxiliary equipment), and plumbing.
Five years of experience in facility maintenance operations, including carpentry, masonry, painting, welding, kitchen appliance or refrigeration maintenance and repair, mechanical and heavy equipment, key and lock systems, and grounds or landscaping.
Direct experience in maintenance planning and computer systems.
Must possess and maintain a valid driver’s license and substantiate a safe driving record acceptable to the company’s liability insurance carrier.
Strong interpersonal communication and organizational skills.
Professionalism and the ability to work independently and effectively with others.
Attention to detail; ability to take direction, manage multiple tasks, prioritize work, and complete projects.
Willingness to acquire new skills and use technology to improve processes and problem-solving.
Ability to write routine correspondence, compile reports, and speak effectively with the public, employees, and customers.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all areas of the casino; lift up to 50 pounds; use standard trade tools; and work in all weather conditions.
Ability to maintain physical stamina and an appropriate mental attitude under pressure in a fast-paced casino environment and interact effectively with customers, management, employees, and members of the business community.

Nice To Haves

Five years of supervisory experience preferred.

Responsibilities

Coordinate and assist with maintaining and cleaning building grounds, including sweeping lots, removing snow, mowing, and watering landscaping.
Repair and maintain the casino’s physical structures and perform routine daily and preventive facility maintenance.
Replace defective electrical switches and lighting equipment; troubleshoot and repair electrical problems.
Repair or replace locks, mechanical equipment, and plumbing fixtures as needed.
Identify heating and air-conditioning system problems and initiate appropriate action.
Keep public areas around the facilities, including the parking lot and main entrance, free of litter and debris.
Ensure personnel safety and that safety devices are in proper working order.
Work independently without direct supervision and comply with information-security policies, company policies, attendance requirements, and required training; attend necessary meetings.
Provide professional, friendly customer service and maintain a professional working environment with supervisors, managers, and staff.
Under Facilities Management’s direction, help ensure profitable, smooth daily operation of Facilities Departments.
Work with managers to develop schedules and plans based on operating requirements and equipment needs; seek management and personnel input on goals and strategies.
Evaluate labor requirements and productivity, recommend staffing and performance actions, and use personnel effectively.
Oversee staff training, recognition, coaching, discipline, development, and adherence to job requirements and policies, under Facilities Management’s guidance.
Coordinate with other departments to ensure operating conditions, parts, tooling, labor, contract services, and environmental and safety programs are in place.
Oversee inspection and maintenance of mechanical and tool equipment; establish work procedures, standardized methods, maintenance and outage plans, and preventive-maintenance programs.
Review faulty-equipment reports, investigate failures, and provide recommendations about equipment overhaul, replacement, and modifications.
Ensure compliance with safety codes, trade and company standards, applicable laws, and company safety and environmental procedures; provide leadership in implementing safety and environmental programs.
Ensure safety data sheets are obtained for hazardous materials and implement safe materials-handling practices; provide technical assistance on equipment and tool safety, planning, and safety and environmental reports.
Oversee contractor communications and OSHA compliance, and coordinate contractor work on construction, renovation, and modification projects.
Comply with Purchasing, HR, and TERO regulations.