Service Technician I-Highgrove

Mill Creek Residential•Austin, TX

13d

About The Position

The Service Technician I maintains the curb appeal, physical condition, and safe operation of an assigned community. This hands-on role performs routine maintenance, painting, cleaning and janitorial work, and groundskeeping. The technician identifies problems, completes routine service requests and repairs, maintains vacant apartments, and keeps grounds and common areas clean and safe. Work must follow operating and safety standards, with requests and repairs completed safely, reliably, and promptly. The technician anticipates and evaluates potential problems and attends to the community’s operational needs. The Service Technician I reports to the Service Manager, Sr. Service Manager, and Community Manager. Daily duties are determined by the Service Manager and assigned in accordance with the technician’s skills, experience, career goals, and the community’s working requirements. Performance is measured against company benchmarks in maintenance, customer service, associate relations, and expense control. Examples include customer service survey and online reputation results, inspection readiness, service-request response time and quality, make-ready completion time, move-in quality, and maintenance expense control.

Requirements

High school diploma or equivalent (GED) preferred.
Ability to take measurements accurately and perform basic arithmetic.
Ability to safely operate maintenance equipment, including leaf blowers, pressure washers, hand and power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, and electric and hand-powered augers.
Ability to use general office equipment, including key system programmers, app-based software, and a personal computer.
Ability to safely use chemicals, paint, and general cleaning supplies.
Ability to operate motorized vehicles, such as a golf cart, frequently and safely.

Nice To Haves

Experience performing maintenance duties is helpful.
Multifamily maintenance experience is helpful.

Responsibilities

Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards.
Assist with general duties, preventive maintenance, repairs, cleaning and janitorial work, and groundskeeping in accordance with company operating standards.
Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs.
Perform maintenance and painting in vacant apartment homes.
Complete service requests in occupied apartment homes.
Perform routine repairs involving plumbing, electrical work, carpentry, flooring, hardware and accessories, locks and keys, pool cleaning and testing, painting, drywall, trash management systems, and other trades as needed.
Clean and maintain common areas and buildings, including replacing light bulbs and pressure washing buildings and parking areas as needed.
Inspect community grounds and buildings routinely to identify safety concerns and maintenance projects.
Respond promptly to resident requests and provide excellent customer service.
Promote safe work practices among the on-site team.
Comply with applicable federal, state, and local laws and Fair Housing regulations.
Complete other duties as assigned.
Embody the company mission, values, and brand promise.
Meet company benchmarks and standards for maintenance, customer service, associate relations, and expense control.