Assistant Community Manager-Highgrove

Mill Creek Residential•Austin, TX

13d

About The Position

The Assistant Community Manager supports the Community Manager in maintaining community operations and achieving performance standards. The role develops and supports associates, helps improve the leasing and sales process through coaching and training, and serves as Manager on Duty when the Community Manager is absent. The Community Manager has primary authority and works with the Assistant Community Manager to determine day-to-day duties based on community needs and the employee’s skills, experience, and career goals. The position combines sales and marketing, leasing, operational, and resident-service responsibilities. It includes handling prospective resident inquiries and applications, maintaining records and reports, supporting move-ins and renewals, coordinating resident communications and service requests, and helping uphold community standards, applicable laws, and Fair Housing regulations. The role may involve travel between communities and requires working assigned schedules, including weekends.

Requirements

High school diploma or equivalent (GED).
Two years of multifamily leasing or related property management experience, or equivalent experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.
Ability to communicate, speak, read, and write in English, demonstrated through clear and concise written and verbal communication.
Professional judgment and ownership in resolving resident issues and problems.
In-depth knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors’ pricing, amenities, and features continuously.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.

Nice To Haves

Bachelor’s degree preferred.
Multifamily or related property management, retail sales, or hospitality experience.

Responsibilities

Greet prospective residents, establish rapport, and determine their needs and preferences.
Answer incoming calls and respond appropriately to prospect inquiries, resident issues, service requests, and other matters.
Complete lease applications, assist with verification, and notify applicants of results promptly.
Conduct monthly competitive-property visits or calls, maintain market surveys, and stay informed about competitors’ rents, specials, and events.
Enter timely and accurate information into relevant systems and prepare leasing reports as requested.
Manage Entrata tasks and leads daily.
Maintain the condition of the office, clubroom, apartment models, and market-ready units.
Assist with social media advertising as directed by the Manager.
Prepare for move-ins, including inspecting apartments and preparing move-in gifts and packages.
Share information about the surrounding neighborhood with prospects and residents.
Accept rents and make deposits; maintain accurate Yardi records and update rents, deposits, and application fees daily.
Issue appropriate notices, including late-payment notices, eviction notices, and returned-check memos.
Update daily reports concerning notices to vacate, vacancies, and activity; provide relevant information to the Community Manager.
Participate in revenue management calls when applicable.
Oversee Concierge and Leasing Consultant duties at the Manager’s request and according to staffing structure.
Complete new-lease and renewal paperwork, including addendums, and prepare resident communications as applicable.
Attend required or recommended training classes and meetings.
Follow company policies and procedures and comply with federal, state, and local laws, including Fair Housing regulations.
Communicate service guarantees and customer-service standards to prospective and current residents.
Support new residents during move-ins and assist with lease renewals, move-outs, and resident transfers.
Suggest ways to improve resident satisfaction and participate in the monthly renewal program to support resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Represent and uphold Mill Creek’s mission, values, brand promise, service standards, and manifesto.
Complete other duties as assigned.
Assist with scheduling and assigning work when needed.
Serve as Manager on Duty in the Community Manager’s absence.
Guide, coach, and train Senior/Leasing Consultants to improve the sales process.