Service Technician I-North Seattle, WA

Mill Creek Residential•Seattle, WA

5d•Onsite

About The Position

The Service Technician I maintains the overall curb appeal and physical condition of an assigned community. This hands-on role involves routine maintenance, painting, cleaning and janitorial work, and groundskeeping. The technician identifies problems, completes routine service requests and repairs, maintains vacant apartment homes, and keeps grounds and common areas clean and safe. Work must comply with operating and safety standards, and requests and repairs should be completed safely, reliably, and promptly. The technician anticipates and evaluates potential problems and attends to the community’s operational needs. The position reports to the Service Manager, Sr. Service Manager, and Community Manager. Day-to-day duties are determined by the Service Manager and assigned in accordance with the technician’s skills, experience, career goals, and the community’s working requirements. Performance is measured against company benchmarks for maintenance, customer service, associate relations, and expense control, including customer service results, inspection readiness, service-request response and quality, make-ready completion, move-in quality, and maintenance expense control.

Requirements

High school diploma or equivalent (GED) preferred.
Ability to accurately take measurements and perform basic arithmetic.
Ability to safely operate maintenance equipment, including leaf blowers, pressure washers, hand and power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, and electric and hand-powered augers.
Ability to use general office equipment, including key system programmers, app-based software, and a personal computer.
Ability to safely use chemicals, paint, and general cleaning supplies.
Ability to frequently and safely operate motorized vehicles such as a golf cart.

Nice To Haves

Experience performing maintenance duties.
Multifamily maintenance experience.

Responsibilities

Maintain the physical condition and appearance of the assigned community in accordance with operating and safety standards.
Assist with general duties, preventive maintenance, repairs, cleaning and janitorial work, and groundskeeping.
Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs.
Perform maintenance and painting in vacant apartment homes.
Complete service requests in occupied apartment homes.
Perform routine repairs involving plumbing, electrical work, carpentry, flooring, hardware and accessories, locks and keys, pool cleaning and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial work.
Replace light bulbs in common areas and buildings.
Pressure wash buildings and parking areas as needed.
Routinely inspect community grounds and buildings for safety and to identify maintenance projects.
Respond promptly to resident requests and provide excellent customer service.
Promote safe work practices among the on-site team.
Comply with applicable federal, state, and local laws and Fair Housing regulations.
Complete other duties as assigned.
Represent Mill Creek’s mission, values, and brand promise.
Meet company benchmarks for customer service, inspection readiness, service-request response and completion, service-request resolution and quality control, make-ready completion, move-in quality, and maintenance expense control.