Service Manager-North Seattle, WA

Mill Creek Residential•Seattle, WA

5d•$33 - $35

About The Position

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This role leads routine work and preventive maintenance for building systems and features, including HVAC, electrical, plumbing, carpentry, major appliances, and amenities. The Service Manager anticipates potential problems and leads plans to address them while maintaining close attention to community operating needs. The role also oversees service-team staffing and development, vendor work, maintenance records and budgets, resident requests, and compliance with company policies, safety practices, and applicable laws, including Fair Housing regulations. The position is based in North Seattle, Washington, and pays $33–$35 per hour.

Requirements

High school diploma or equivalent (GED) preferred.
Five or more years of maintenance technician work or related experience.
HVAC certification required.
Ability to read, write, and speak English sufficiently for clear written and verbal communication with associates, residents, and vendors.
Ability to take measurements accurately and perform basic arithmetic.
General computer skills, including Microsoft Office and property-management software.
Ability to safely work with chemicals, paint, and general cleaning supplies.
Ability to frequently operate maintenance equipment and tools, including hand and power tools, motors, pumps, compressors, blowers, augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, and safety equipment.
Ability to frequently use measuring devices such as voltmeters, ohmmeters, testing meters, and pH tests.
Ability to frequently operate motorized vehicles such as a car, truck, van, or golf cart.

Nice To Haves

CAMT certification preferred.
CPO certification preferred.
Multi-family housing experience helpful.
Bilingual ability is a plus.

Responsibilities

Inspect community grounds and buildings for safety issues and maintenance needs, prioritizing repairs to unsafe conditions.
Maintain sufficient inventories of tools, supplies, and spare parts for routine and emergency needs.
Schedule and perform preventive maintenance on appropriate equipment and tools.
Inspect vacated apartments, document required renovations, and reinspect completed units for quality and timely presentation.
Respond promptly to resident requests and provide excellent customer service.
Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, and work in progress.
Identify utility, apartment, fixture, and sewer clean-outs and prepare maps showing their locations.
Oversee internal and external vendors and maintenance service suppliers.
Collaborate with the General Manager and/or Community Manager on hiring, training, supervision, evaluation, and counseling of the service team.
Assist in scheduling Service Technicians, Housekeepers, Porters, and Groundskeepers.
Work with the Community Manager to develop and manage programs that control maintenance expenses.
Assist with maintenance budgets and safety meetings, ensuring required MSDS sheets are available before meetings.
Follow company policies and operating and safety standards, promote safe work practices, and ensure compliance with applicable Federal, State, and local laws and Fair Housing regulations.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set team goals and accountability; provide feedback, coaching, support, and one-on-one meetings; recognize success and manage performance.
Conduct performance appraisals, provide development support, and make decisions regarding hiring or termination of community associates.
Provide associates with targeted training and growth opportunities.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned and embody the Mill Creek mission, values, and brand promise.