Community Manager-North Seattle, WA

Mill Creek Residential•Seattle, WA

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve desired business outcomes. The manager oversees community financial performance, sales and marketing, operating standards, and associate management and development. This includes budgeting and forecasting, pricing and occupancy strategies, leasing and resident renewals, regulatory compliance, vendor contracts, and recruiting and developing community associates.

Requirements

High school diploma or GED.
3–5 years of multifamily or related property management experience, or equivalent experience.
2 years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage the financial aspects of assigned community operations to contribute to business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies.
Assist in preparing the community budget.
Prepare monthly reforecasts, operating reports, and executive summaries of operations.
Review and approve or submit contracts for approval within applicable budget authority limits.
Communicate significant departures from budget promptly in accordance with company policy and standards.
Partner with the Community Service Manager to review and recommend capital improvements and programs for expense reduction.
Oversee sales, lease renewals, and move-in and move-out processes, including administration of the resident renewal program.
Maintain accurate knowledge of community inventory, pricing, and availability, as well as general knowledge of competitors.
Understand the community’s competitive environment and adjust operating strategy accordingly.
Participate in Revenue Management calls when applicable.
Ensure communities meet brand standards for property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operations reports to track performance and understand the effects of local economic conditions.
Ensure compliance with applicable company and partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Establish team goals and accountability, and provide feedback, coaching, and support to achieve them.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions regarding community associates.
Provide targeted training and growth opportunities for associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.