Leasing Consultant -North Seattle, WA

Mill Creek Residential•Seattle, WA

5d•$24 - $24

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents. The role provides outstanding customer service, demonstrates sales excellence, guides prospects in choosing a home, and supports residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on the associate’s skills, experience, career goals, and the community’s requirements. The position supports leasing, marketing, resident services, and community operations. It involves presenting homes and community features, managing prospect leads, processing lease applications and paperwork, helping residents with move-ins and other residency transitions, maintaining accurate records, and ensuring that leasing and customer-service standards are met. The Leasing Consultant must comply with applicable laws and Fair Housing regulations and embody Mill Creek’s mission, values, and brand promise.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills; ability to clearly communicate, speak, read, and write in English.
Ability to take ownership of resident issues or concerns and work toward resolution.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors continuously, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment such as a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to work assigned schedules, including weekends, and accurately document and verify time worked.

Nice To Haves

Experience in multifamily housing, single-family rentals, built-to-rent, or related property management.
Retail sales or hospitality experience.

Responsibilities

Greet prospective residents, build rapport, identify their needs, and present the community and homes, including relevant features and benefits.
Complete lease applications, assist with application verification, and communicate application results promptly.
Manage prospect leads, follow up with prospects who have not leased, and work toward leasing goals and a 25% tour-to-lease conversion ratio.
Research competitors and maintain monthly market surveys, including information on rents, specials, events, pricing, amenities, and features.
Answer and return telephone calls and voicemails, including prospect calls, resident issues, and service requests.
Enter accurate, timely information into appropriate systems, manage Entrata tasks and leads daily, and prepare leasing reports and activity updates for the Manager.
Maintain the office, clubroom, model homes, and market-ready homes in impeccable condition.
Share promotional and event ideas, assist with social media advertising as directed, and post Craigslist ads daily to generate traffic.
Assist with move-in preparation, including walking homes and preparing gifts and move-in packages with keys and passes.
Maintain knowledge of the neighborhood and share relevant information with prospects and residents.
Communicate Mill Creek’s customer-service standards and service guarantees, resolve resident concerns professionally, and contribute ideas to improve resident satisfaction.
Support residents during move-ins and assist with lease renewals, move-outs, and transfers.
Participate in the monthly renewal program through letters, calls, or other communication to encourage resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including addendums, and update records for notices to vacate, leases, cancellations, transfers, and renewals.
Attend training classes and meetings as required or recommended by management.
Follow company policies and procedures and comply with federal, state, and local laws, including Fair Housing regulations.
Report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.
Travel between two or more communities when necessary.
Complete other duties as assigned.